My apple story
So yesterday I went and picked up my refurb 64 gig iPad 2 .. Smart cover and belkin snap shield secure .. I go home and start to play of course and the weirdest thing as soon as I put the back case in the digitizer stops working .. Only way to make it work is put it to sleep and re wake it . Then 30 sec later same thing .. Take cover off no issue
Then I decide well I'll just use the smart cover .. Planing to return a bad case .. This works ok for a bit then bam same prob.
So I remove smart cover using the iPad by it self .. Works fine .. 5 min go by ... Same prob ...
So I finally figured out I triggered this almost immediately Any time a magnet got close to the side or back of the iPad .. I googled and googled and could not find the same issue Any where ... With my case or iPad .. So I finally gave up went to bed
Today I booked a appointment at apple took all my cases and iPad in and explained the problem. They looked at me funny and asked to test it out.. Took my case .. Smart cover and iPad in the back .. 5 min later come out and say .. That's the strangest thing .. Takes number one for the day .. Lol .. Said my cases work fine and tested them on other iPads for me to make sure even thou I bought the belkin case else where.
He said my iPad had a defective magnet switch .. He Apologized came out with a brand new ( not refurb ) iPad 2 ... I watched him literally take the plastic shrink wrap off the box .. Handed it to me and said there you go this should work better ...
This is why I love Apple !!
Btw iPad 2 now works great !! With cases and all !
Also hope this helps any future owners if they ever have a similar issue ..
Sent Into Orbit from my iPhone 4S using Tapatalk
- 02-15-2012, 12:16 AM #2
Awesome customer service! This is why my MacBook and iPhone have AppleCare +. And why I only own apple products.Late 2011 15" i7 Macbook Pro - - iPhone 5 64GB Black/Slate (VZW) - - iPad 4 32GB Black WiFi - - Apple TV 3
- 02-15-2012, 04:28 PM #3
- 02-15-2012, 08:44 PM #5
- 02-15-2012, 09:18 PM #6
- 02-16-2012, 08:08 AM #7
- 02-16-2012, 08:37 AM #8
- 02-16-2012, 09:00 AM #9
- 02-16-2012, 09:19 AM #10
- 02-16-2012, 10:34 AM #11iMore Intermediate
- 190 Posts
I guess it's pretty obvious why that iPad was a refurb. OP wasn't the first person to notice that particular unit's defect. Probably won't be the last, either...
Other than that, though, outstanding customer service. It's a shame that every other company doesn't follow the same philosophy. It's not like Apple is suffering because of their extensive customer service costs.
- 02-16-2012, 12:36 PM #12
- 03-25-2012, 07:43 PM #14iMore Beginner
- 78 Posts
- iOS Version
- 03-25-2012, 07:58 PM #15
- 04-03-2012, 07:01 AM #16iPhone Newbie
- 10 Posts
- iOS Version
I bought a new MacPro in August 2010, and a year's One to One. The following early summer, June-ish, I booked in at the local store to use my One to One for the first time. They had no record of it, even though that was where I bought it. They promptly gave me a new one year One to One contract, but running from THAT DAY!
As you say Wildo6882, that is Customer Service.
Ironically, I never needed to use it again, but it was comforting to KNOW it was there.