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  • 1 Post By taeisme
  1. Thread AuthorThread Author   #1  
    MikeElmendorf's Avatar
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    Default iOS 9.3.3 & Verizon Issues

    Since upgrading to 9.3.3 last night I'm getting much worse Verizon service than before. No signal, 1x or 3G where previously I had LTE with no problem.

    Any ideas?

    Thanks.
  2. #2  
    taeisme's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    did you reset the network settings?
    gordol likes this.
  3. Thread AuthorThread Author   #3  
    MikeElmendorf's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    Yes. Just did. iPhone is on 3G sitting next to my iPad on LTE.
  4. #4  

    Default Re: iOS 9.3.3 & Verizon Issues

    Try Settings -> General -> About and see if there is a carrier update.
  5. #5  
    shaytoon21's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    im guessing op resolved his issue?
  6. Thread AuthorThread Author   #6  
    MikeElmendorf's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    Unfortunately, no. Apple had me remove and reinsert the SIM. Didn't help. So then they had me do recovery mode to reinstall iOS. I thought that had made a difference, but it is still regularly dropping to 3G from LTE. I may try Verizon tomorrow.
  7. #7  
    shaytoon21's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    im on verizon too and was waiting before installing. please keep us updated
  8. #8  
    doogald's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    I suspect it is a SIM issue. Getting a new one from Verizon hopefully will fix it.

    (I'm on Verizon and have noticed no difference on my phone.)
  9. #9  
    kch50428's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    Sounds like the phone didn't get a carrier settings update... If resetting network settings and using the method noted above to check for carrier settings updates doesn't work... a visit to Verizon for a new SIM might be in order.
  10. Thread AuthorThread Author   #10  
    MikeElmendorf's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    Just went to Verizon and got new SIM. It did not correct the problem.
  11. #11  

    Default Re: iOS 9.3.3 & Verizon Issues

    Deal with Apple directly. Take device in and give them all the information in what the issue is and what steps you have done. Time for a swap.
  12. Thread AuthorThread Author   #12  
    MikeElmendorf's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    The plot thickens: I made an appointment for the Apple Store for Monday to do a swap.

    In the meantime, two members of my staff updated their iPhones and are now having the exact problem. I watched one of them do it--he never had a 3G signal here before, and now keeps reverting to it.

    I've talked to Verizon and they are escalating. I no longer thing a replacement will fix this problem.

    Very strange that others aren't seeing the same, but everyone here who has upgraded is.
  13. #13  
    scruffypig's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    Are these work iPhones that are administered by your IT department? If so, did your IT department use Apple Configurator software? Apple Configurator software has provisions for customizing the cellular settings such as APN, etc. Maybe those settings are conflicting with anything new with the iOS update and any new carrier profile from your phone company?
  14. Thread AuthorThread Author   #14  
    MikeElmendorf's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    Scruffypig -

    No. All company phones, but straight through Verizon. No in-house IT stuff like that.
  15. #15  
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    Default Re: iOS 9.3.3 & Verizon Issues

    Ok, I just noticed this problem today. (It was stuck on 1x, extended network in an area with known good Verizon LTE.) Toggling airplane mode fixed the problem for me.

    I'll keep an eye on it...
  16. Thread AuthorThread Author   #16  
    MikeElmendorf's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    Doogald - Exactly what is happening here. Please report it to Apple and Verizon; they seem unaware or clueless about it.
  17. #17  
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    Default Re: iOS 9.3.3 & Verizon Issues

    thanks for the updates. doesnt look like ill be upgrading to 9.3.3 anytime soon as im chillin on 9.2

    whats really weird for me right now is that i used to be on android (moto x specifically) and would always have full bars, but ever since i got the ip6 a year ago, i get anywhere from 2-3 bars :|
  18. #18  
    shaytoon21's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    9.3.4 just released....wonder if this resolves anything
  19. #19  
    doogald's Avatar
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    Default Re: iOS 9.3.3 & Verizon Issues

    Fwiw, it hasn't happened again to me.

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