Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Page 1 of 5 1234 ... LastLast
Results 1 to 25 of 120
Like Tree28Likes
  1. Thread AuthorThread Author   #1  
    eprisencc's Avatar
    iMore Beginner

    Posts
    56 Posts
    Global Posts
    89 Global Posts

    Default iPhone 5s sporadically crashing to Apple logo

    My 5s is sporadically crashing to the apple logo when using the phone. I have not been able to pin down what causes it but it's happened quite a few times. I've already restored my phone and did not restore from backup and it still has the same issue. Is there some kind of bug in iOS 7 or the 5s hardware? Is anyone else experiencing similar issues?


    Sent from my iPhone using Tapatalk -
  2. #2  
    mlg321's Avatar
    iMore Newbie

    Posts
    33 Posts
    Global Posts
    58 Global Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    I was experiencing the same thing on the first day I loaded iOS7 OTA on my iP5 and iPad 3. I did a hard reset once it had rebooted on each device. Since then I have not had any problems. How long have you had iOS7 installed for?

    Does it happen when your on a particular screen or app? Check settings>general>about>diagnostics for more info.
  3. #3  
    bgl321's Avatar
    iMore Intermediate

    Posts
    253 Posts
    Global Posts
    496 Global Posts
    iOS Version
    6.0

    Default Re: iPhone 5s sporadically crashing to Apple logo

    This happened to me earlier today when using iTunes Radio. That's the only time though.
  4. #4  
    Ijosito's Avatar
    iMore Nanite

    Posts
    2 Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    I am having the same issue. Random crashes. I am thinking it could be that we are using apps that have not been fully upgraded to IOS 7. Don't recall if any of the crashes have occurred while using a native app.
  5. #5  
    piranhadonna's Avatar
    iMore Intermediate

    Posts
    336 Posts
    Global Posts
    415 Global Posts
    iOS Version
    8.0

    Default Re: iPhone 5s sporadically crashing to Apple logo

    I have had a couple of apps crash, a couple of crashes in settings, and then got a blue screen and phone rebooted. It is very odd that all of a sudden this happened today. I have had the phone since the 20th and it has been great with no crashes or reboots.


    Sent from my iPhone using Tapatalk -
  6. #6  
    markhunsaker's Avatar
    iMore Intermediate

    Posts
    481 Posts
    Global Posts
    3,141 Global Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    I have at least one crash once a day. Weird. Don't have any crashes on my iPhone 5.


    Sent from my iPhone using Tapatalk -
    Follow me on Instagram @therealmarkhunsaker
  7. #7  
    Ijosito's Avatar
    iMore Nanite

    Posts
    2 Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    Same here, except for while jailbroken. My iPhone 5, never crashed. Seems, like my 5s, is having more crashes. It crashes randomly three to four times a day Any app. More frequent on native apps, Ironically.
  8. #8  
    jpf22467#IM's Avatar
    iMore Intermediate

    Posts
    169 Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    Was happening to me. I started keeping track of the crashed. It was random. Sometimes on Apple apps, sometimes on the main screen, sometimes on 3rd party apps. Happening about 3 times a day. Some people are saying that it was not a reboot, but just the app closing. It is a reboot. Just a short one. (I am hiding apps, and they dont reapear after a on/off start, but they do reapear after a reboot)

    I took it to the Apple store on Friday night, They asked me 2 questions then said "Ok, we need to replace this for you" Turns out, it is happening to more than a few. I got a replacement Friday night, and it has only happened once since.
  9. #9  
    vamp07's Avatar
    iMore Nanite

    Posts
    1 Posts
    Global Posts
    162 Global Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    I'm seeing the same thing and I don't think it has anything to do with any particular app. Probably happens to me once a day. I'm going to assume apple is aware of the problem and will fix it in a future update.
  10. #10  
    melbsteve's Avatar
    iMore Intermediate

    Posts
    275 Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    Don't think there's anything you can do to fix it right now, nor do I believe it's an app issue. This looks like an iOS bug to me that just needs to be straightened out asap, hopefully with the next minor 7.0.x update :-)
  11. #11  
    Lt_Solorna's Avatar
    iMore Pro

    Posts
    578 Posts
    Global Posts
    700 Global Posts
    iOS Version
    7.1.1

    Default Re: iPhone 5s sporadically crashing to Apple logo

    I am currently on 7.0.2 and this short reboot happens to me like about once a day. Will hope the fix is released either this week or next week.
  12. #12  
    bamf-hacker's Avatar

    Posts
    3,581 Posts
    Global Posts
    3,708 Global Posts
    iOS Version
    iOS7.1b5

    Default Re: iPhone 5s sporadically crashing to Apple logo

    I had this happen to me once. I was using Runkeeper, on a call then when I hung up and the phone switched back to my podcasts it crashed.

    I have not been able to re-produce the crash though.
  13. #13  
    impaler's Avatar
    iMore Intermediate

    Posts
    470 Posts
    Global Posts
    531 Global Posts
    iOS Version
    7.1

    Default Re: iPhone 5s sporadically crashing to Apple logo

    I've seen that happen on a couple occasions on my 5s, running 7.0.2. I'm sure it'll get ironed out.
    --
    iPhone 5s Space Gray 64GB (AT&T), iPad 3 LTE 64GB (AT&T), MacBook Air 13" (Mid-2011), Apple TVs Around the House, Time Capsule 3TB
  14. #14  
    EmceeGeek's Avatar

    Posts
    1,934 Posts
    Global Posts
    2,004 Global Posts
    iOS Version
    5.1.1

    Default Re: iPhone 5s sporadically crashing to Apple logo

    Its been freezing on me and happening to me as well. Sometimes I'm just on the homescreen and it happens to me!
    32GB iPhone 5S 32GB iPhone 5 64GB iPad 3 LTE 15" MacBook Pro 2.8GHz 21" iMac 2.9GHz i5
  15. #15  
    piranhadonna's Avatar
    iMore Intermediate

    Posts
    336 Posts
    Global Posts
    415 Global Posts
    iOS Version
    8.0

    Default Re: iPhone 5s sporadically crashing to Apple logo

    Has anyone checked diagnostics & usage? I seem to be getting low memory quite a bit and this is usually when the crash happens. Just curious if anyone else is seeing that?
  16. #16  
    SteveP's Avatar
    iMore Newbie

    Posts
    22 Posts
    Global Posts
    23 Global Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    Are most of you setting up your new iPhone 5s as new or are you doing a restore? I have not had significant problems since day one. I set it up as a new phone and immediately downloaded the 7.0.1 update. As with most updates, once it is finished I either turn it off then on or reset it using the Home and Sleep buttons.

    Curious.
  17. #17  
    piranhadonna's Avatar
    iMore Intermediate

    Posts
    336 Posts
    Global Posts
    415 Global Posts
    iOS Version
    8.0

    Default Re: iPhone 5s sporadically crashing to Apple logo

    I set mine up as new, no backup. It is really odd.
  18. #18  
    RayHollister's Avatar
    iMore Newbie

    Posts
    13 Posts
    Global Posts
    17 Global Posts
    iOS Version
    5.1.1

    Default Re: iPhone 5s sporadically crashing to Apple logo

    I did a restore on my iPhone 5S from
    iCloud when I got it. I have been having the same issue. About once every day. Not too irritating since it reboots so quickly, but it is annoying since I have to put on my new incredibly long passcode after it restarts. :-)
    nikkisharif likes this.
  19. #19  
    B1ue_B1aze's Avatar
    iMore Intermediate

    Posts
    107 Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    Mine has crashed before, it happens when I use Pages for some reason. Doesn't happen anywhere else.
  20. #20  
    bboykin87's Avatar
    iMore Beginner

    Posts
    66 Posts
    Global Posts
    339 Global Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    This has happened to me as we'll, it seems like a software reboot rather than a reboot of the whole phone. Like the launcher? (Not sure of the apple lingo, just switched from android).

    I set mine up in the store as new, didn't use a backup since the only ones I have are
    From an iPod and an iPad.


    Sent from my iPhone using Tapatalk -
  21. #21  
    BeKure's Avatar
    iMore Beginner

    Posts
    94 Posts
    Global Posts
    111 Global Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    My iPhone 5S, my iPad 3, my daughters iPhone 4, and my wife's 4S have all experienced these reboot issues that the OP has described. It has to be a iOS 7 bug.


    Sent from my iPad using Tapatalk 2
  22. #22  
    jclisenby's Avatar
    iMore Specialist

    Posts
    1,334 Posts
    Global Posts
    1,372 Global Posts
    iOS Version
    6

    Default Re: iPhone 5s sporadically crashing to Apple logo

    My 5 has done it a few times since running iOS 7. It's just a small bug in a big, new OS. They will fix it.


    Tappin and Talkin from my iPhone 5
    nikkisharif likes this.
  23. #23  
    jpf22467#IM's Avatar
    iMore Intermediate

    Posts
    169 Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    Quote Originally Posted by jpf22467#IM View Post
    Was happening to me. I started keeping track of the crashed. It was random. Sometimes on Apple apps, sometimes on the main screen, sometimes on 3rd party apps. Happening about 3 times a day. Some people are saying that it was not a reboot, but just the app closing. It is a reboot. Just a short one. (I am hiding apps, and they dont reapear after a on/off start, but they do reapear after a reboot)

    I took it to the Apple store on Friday night, They asked me 2 questions then said "Ok, we need to replace this for you" Turns out, it is happening to more than a few. I got a replacement Friday night, and it has only happened once since.
    replacing my phone didnt seem to do the trick. I started with a fresh phone, fresh install (no backups). And the phone is still rebooting about twice a day.

    I am amazed at the fan boys here that keep saying this isnt an issue???? An $800 phone that reboots twice a day on its own is a major issue
  24. #24  
    ame
    ame is offline
    ame's Avatar
    iMore Guru

    Posts
    1,542 Posts
    Global Posts
    2,389 Global Posts

    Default Re: iPhone 5s sporadically crashing to Apple logo

    Mine just did it for the first time today while deleting a message in the Messages app (the stock one). I set up my phone as new originally, I have never synced or restored from a backup.
    "Balls!" said the Queen, "if I had them I'd be King!"
  25. #25  

    Default Re: iPhone 5s sporadically crashing to Apple logo

    Quote Originally Posted by piranhadonna View Post
    Has anyone checked diagnostics & usage? I seem to be getting low memory quite a bit and this is usually when the crash happens. Just curious if anyone else is seeing that?
    I've been having this issue also but for me memory isn't an issue, I have the 64GB version an have plenty of space left. I'm thinking about taking it to Apple tonight. Its a little annoying but it starts back up so fast I tend to forget about it after awhile. It shut down 1 time during a call & when it came back up my call was still active, my friend didn't even notice...its really weird!!!!
Page 1 of 5 1234 ... LastLast

Similar Threads

  1. Replies: 16
    Last Post: 11-03-2013, 08:28 PM
  2. Just picked up a Gold 5s at Best Buy
    By Nolander07 in forum iPhone 5s
    Replies: 24
    Last Post: 10-05-2013, 01:49 AM
  3. Which colour for 5s
    By sajid ayub in forum Ask a Question
    Replies: 10
    Last Post: 09-29-2013, 09:38 PM
  4. Accessing old iMessages on a new iPhone
    By ColmM10 in forum iOS 7
    Replies: 3
    Last Post: 09-25-2013, 06:28 PM
  5. Help me .. iphone 5 memory swap
    By new(i)fellow in forum Ask a Question
    Replies: 1
    Last Post: 09-25-2013, 04:26 PM

Posting Permissions