1. Ralph Morgotch's Avatar
    My dad's iPad Pro 12.9 inch has 2 factor turned on now because when I updated it to 10.3.1 it asked for a number so I put theirs in.

    We don't want it on his iPad because of several reasons and would like it OFF, but what happens if I remove the number it asks for another "trusted number."

    An email from Apple today said we have until April 23 to turn it off otherwise it will be permanent.

    They might not always have another second Apple device so I don't want to deal with this in the future if I ever have to wipe the Pro clean.....

    How do you truly cancel 2 factor?? Just want to go back to a login password.
    Last edited by Ralph Morgotch; 04-10-2017 at 09:43 PM.
    04-10-2017 09:00 PM
  2. doogald's Avatar
    I believe that you have to turn it off on a computer. Log in to the Apple ID here: https://support.apple.com/en-us/HT204915 and click "Edit" in the security section. It will ask you to create new account security questions when you turn off two factor. Or you can use the link in the email that was received when you set up two factor if it is within two weeks.

    See https://support.apple.com/en-us/HT204915
    How to Turn Off Two-Factor Authentication for Apple ID | OSXDaily
    04-10-2017 09:41 PM
  3. Ralph Morgotch's Avatar
    I believe that you have to turn it off on a computer. Log in to the Apple ID here: https://support.apple.com/en-us/HT204915 and click "Edit" in the security section. It will ask you to create new account security questions when you turn off two factor. Or you can use the link in the email that was received when you set up two factor if it is within two weeks.

    See https://support.apple.com/en-us/HT204915
    How to Turn Off Two-Factor Authentication for Apple ID | OSXDaily
    Thanks but we got rid of our Microsoft computers years ago. Would desktop work on the iPad?

    One more concern is say they only have the iPad Pro, and the other dies (IPad Air). Can they still verify for 2 factor authentication through the phone? As long as that is always an option then I would not be concerned about this maybe.
    04-10-2017 09:47 PM
  4. doogald's Avatar
    Thanks but we got rid of our Microsoft computers years ago. Would desktop work on the iPad?
    Yes, I just verified that you can. Log in to that website on the Safari browser on the iPad. Log in with the Apple ID, verify the two factor, and then you can tap edit in the security section and turn off two factor.

    One more concern is say they only have the iPad Pro, and the other dies (IPad Air). Can they still verify for 2 factor authentication through the phone? As long as that is always an option then I would not be concerned about this maybe.
    Yes, whenever I try to log in to my Apple ID, I get notifications on all of my devices (MacBook Air, iPhone, and iPad) to verify the login attempt. You can set which devices are trusted devices from that same apple ID security edit page I linked to above. Again see: https://support.apple.com/en-us/HT204915 - scroll down for this:

    View and manage your trusted devices

    You can view and manage a list of your trusted devices in the Devices section of your Apple ID account page.

    Go to your Apple ID account page.

    Sign in with your Apple ID.

    Go to the Devices section.

    The device list shows the devices that you're currently signed in to with your Apple ID. Select a device to view the model, serial number, and other useful information, including whether or not the device is trusted and can be used to receive Apple ID verification codes.

    You can also remove a trusted device. Removing a trusted device will ensure that it can no longer display verification codes and that access to iCloud, and other Apple services on the device, is blocked until you sign in again with two-factor authentication. If you need to find or erase your device before you remove it from your trusted device list, you can use Find My iPhone.
    Also, Apple does have an account recovery process, though it takes a few days: https://support.apple.com/en-us/HT204921
    Ralph Morgotch likes this.
    04-10-2017 10:02 PM
  5. Ralph Morgotch's Avatar
    Whoa thanks!
    04-10-2017 10:14 PM
  6. Ledsteplin's Avatar
    I believe that you have to turn it off on a computer. Log in to the Apple ID here: https://support.apple.com/en-us/HT204915 and click "Edit" in the security section. It will ask you to create new account security questions when you turn off two factor. Or you can use the link in the email that was received when you set up two factor if it is within two weeks.

    See https://support.apple.com/en-us/HT204915
    How to Turn Off Two-Factor Authentication for Apple ID | OSXDaily
    I turned mine off on my iPhone 6s Plus. No computer. I just followed the prompts in the email they sent.
    04-10-2017 11:35 PM
  7. Ledsteplin's Avatar
    Whoa thanks!
    Did the email offer directions to turn it off?
    04-10-2017 11:36 PM
  8. Ralph Morgotch's Avatar
    I didn't do it yet, I might rethink the whole thing and leave it I'm not sure now.

    I read that unless you have to wipe the device clean and reinstall everything you might not ever need to do it again.

    It's just that if my parents muck up something on their iPads it's a nightmare trying to talk them through it from another city, very difficult to do if you've ever tried it I don't recommend having to do it. So perhaps it's not as bad as it sounds. We'll see. I might try tomorrow.
    Annie_i6s likes this.
    04-11-2017 12:17 AM
  9. Ralph Morgotch's Avatar
    I turned mine off on my iPhone 6s Plus. No computer. I just followed the prompts in the email they sent.
    How did you get past the "add trusted phone number" part of it?
    04-11-2017 12:18 AM
  10. Ledsteplin's Avatar
    How did you get past the "add trusted phone number" part of it?
    I don‘t recall that. This was when I updated to iOS 10.1.1. Been a while. I do recall it was easy to undo it. I just followed what it said do in the email. When do you see "add a trusted phone number"? Would that be so they can text you the code?
    04-11-2017 08:36 AM
  11. doogald's Avatar
    You can have multiple trusted phone numbers - in fact, it is encouraged. I have two myself - my phone, of course, and my Google Voice account. At some point I'll ad my wife's phone number. This is, of course, important if you lose your phone, or even the SIM card in your phone fails while you are traveling. You want to have another trusted number to contact in case the primary cannot be contacted, you are not where the phone is, etc. So, you could add your phone number as a trusted phone number as well if you keep two factor.

    Trusted phone numbers do not need to be mobile phones - you can have codes received by voice call as well.
    04-11-2017 09:33 AM
  12. Ralph Morgotch's Avatar
    I just want to keep it simple for them, they are older and I am not always around to help if there is a problem on their ipads. They only have one phone number, no cell phones. This all is getting to be a bit too much for some people.
    04-11-2017 10:35 AM
  13. Ralph Morgotch's Avatar
    I'll try this later and see how it goes......

    But I have to use the browser safari on the iPad to do it

    04-11-2017 10:38 AM
  14. Ledsteplin's Avatar
    I'll try this later and see how it goes......

    But I have to use the browser safari on the iPad to do it

    http://uploads.tapatalk-cdn.com/201...3340d88753.jpg
    This is the email I got from Apple with the option to turn off 2 factor. It was simple to do.
    04-11-2017 10:57 AM
  15. Ralph Morgotch's Avatar
    This is the email I got from Apple with the option to turn off 2 factor. It was simple to do.
    http://uploads.tapatalk-cdn.com/201...b7ee8d1344.jpg
    I must have missed that but I'm sure dad deleted it by now, will check
    Ledsteplin likes this.
    04-11-2017 11:29 AM
  16. Ralph Morgotch's Avatar
    Yeah we deleted that email from the trash but we decided to leave it and will just do the big updates when I am around where 2 factor might be required, like iOS 11 in a couple months.

    Thanks for all the help everyone!
    04-11-2017 11:36 AM
  17. doogald's Avatar
    I'll try this later and see how it goes......

    But I have to use the browser safari on the iPad to do it
    FWIW - you can use Safari on an iPhone to un-enroll as well.
    04-11-2017 12:54 PM
  18. Annie_i6s's Avatar
    I didn't do it yet, I might rethink the whole thing and leave it I'm not sure now.


    It's just that if my parents muck up something on their iPads it's a nightmare trying to talk them through it from another city, very difficult to do if you've ever tried it I don't recommend having to do it. So perhaps it's not as bad as it sounds. We'll see. I might try tomorrow.
    I've had this experience with my own Mother, and my Mother in law, and it's incredibly difficult. I admire them for embracing technology and using it quite a bit, but when something goes wonky, and you get a call in the middle of the night, or at work, it can be frustrating and difficult. For that reason, we opted not to turn on 2FA on my Mother in law's new iPad Air 2.
    04-11-2017 01:09 PM
  19. Ralph Morgotch's Avatar
    FWIW - you can use Safari on an iPhone to un-enroll as well.
    Yup thanks, just too tiny on an iPhone, it's nice having an iPad for things like this.
    04-11-2017 04:05 PM
  20. Ralph Morgotch's Avatar
    I've had this experience with my own Mother, and my Mother in law, and it's incredibly difficult. I admire them for embracing technology and using it quite a bit, but when something goes wonky, and you get a call in the middle of the night, or at work, it can be frustrating and difficult. For that reason, we opted not to turn on 2FA on my Mother in law's new iPad Air 2.
    Haha exactly! Well I know someday I will get the call but I told them the big updates can wait until I am back again.
    Annie_i6s likes this.
    04-11-2017 04:07 PM
  21. doogald's Avatar
    Yup thanks, just too tiny on an iPhone, it's nice having an iPad for things like this.
    It's really not bad on an iPhone, either.
    Turning off 2 factor authentication-img_0046.jpg
    04-11-2017 05:17 PM
  22. Ralph Morgotch's Avatar
    It's really not bad on an iPhone, either.
    Click image for larger version. 

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    I'm on my iPhone 7 and I can't see your pic. I'm using the iMore app
    04-11-2017 06:40 PM
  23. doogald's Avatar
    I'm on my iPhone 7 and I can't see your pic. I'm using the iMore app
    Dropbox link: https://www.dropbox.com/s/jxnxz3xs4s..._0046.jpg?dl=0
    Ralph Morgotch likes this.
    04-11-2017 07:11 PM
  24. Ralph Morgotch's Avatar
    Oh and another thing I read is that I might have to create 3 new security questions, so maybe it's just easier to use phone verification after all for 2fa
    04-11-2017 07:14 PM
  25. doogald's Avatar
    Oh and another thing I read is that I might have to create 3 new security questions, so maybe it's just easier to use phone verification after all for 2fa
    It's not might - you will have to create three security questions and answers. This is, of course, Apple's way to protect both you and they after the famous hack of Matt Honan's accounts, including his Apple ID, a few years ago.
    04-11-2017 07:37 PM
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