1. xboxbml's Avatar
    Anyone else have this issue? I purchased a video after being on iOS 10.. I tried to delete it from my downloaded videos. It deletes, but instead of leaving that video in the available for download video library on my phone, it totally removes the icon from the library! None of my other previously purchased videos do that.. They're all still showing available.. only way I can recover the video again is to search the iTunes Store for said video and it allows me to download again! Really strange. I've never seen this before..
    09-28-2016 03:32 PM
  2. Just_Me_D's Avatar
    Interesting question, and hopefully one of our knowledgeable members will reply with a remedy soon...
    09-28-2016 07:12 PM
  3. xboxbml's Avatar
    Interesting question, and hopefully one of our knowledgeable members will reply with a remedy soon...
    Yeah, hopefully.. I've been around since 3GS and I've seen some strange things but this one...I'm at a loss..
    09-28-2016 07:14 PM
  4. xboxbml's Avatar
    Well, just wanted to let everyone know this issue has been resolved... not sure what exactly the solution is but I can tell u what I did.. I went ahead downloaded the movie in iTunes on my PC...after I did that I downloaded it again on my phone, then deleted it off my phone and the icon for the movie showing the cloud download arrow stayed...so, everything ok now.. not sure why downloading in iTunes on PC made that work but it did..
    10-01-2016 05:11 PM
  5. italodance's Avatar
    Settings>Video>Show iTunes Purchases


    Or

    Sign out from your Apple ID and Sign in again.
    10-02-2016 07:25 AM
  6. xboxbml's Avatar
    Settings>Video>Show iTunes Purchases
    It was on previously...has no bearing on this event..
    10-02-2016 07:27 AM
  7. italodance's Avatar
    It was on previously...has no bearing on this event..
    Yeah I've seen this before all you need to do is sign out and sign in your Apple ID once again specially if you are using your Apple ID on various devices such as PC iPad ....
    10-02-2016 07:29 AM

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