1. batts7's Avatar
    I have an iphone 6 (16GB), when i look at the storage on the device its at:-

    Used: 10.88GB
    Available: 1.02GB

    Where is the other 5GB gone? Any ideas on how to sort this issue?

    I have tried to hold power off and home together and reset and also power button 'swipe to turn off appears' i've held the home button to clean the cache - no joy!
    09-24-2016 01:29 PM
  2. xboxbml's Avatar
    I have an iphone 6 (16GB), when i look at the storage on the device its at:-

    Used: 10.88GB
    Available: 1.02GB

    Where is the other 5GB gone? Any ideas on how to sort this issue?

    I have tried to hold power off and home together and reset and also power button 'swipe to turn off appears' i've held the home button to clean the cache - no joy!
    Did u look in Settings-Storage and iCloud usage-Manage Storage, and look at all app and items there to see what's eating it?..
    09-24-2016 01:34 PM
  3. CyreneK's Avatar
    The operating system takes up storage out of the box. You never have the full 16gb available.
    Tartarus likes this.
    09-24-2016 01:36 PM
  4. xboxbml's Avatar
    The operating system takes up storage out of the box. You never have the full 16gb available.
    It's not the OS itself, it's for formatting of the space I think..
    09-24-2016 01:41 PM
  5. batts7's Avatar
    I know you will never have 16GB available, but would expect 14GB not 11GB...

    I've looked at the storage menu and the apps installed aren't that big...

    Fired up iTunes at 'other' is at 3GB 😳
    09-24-2016 02:32 PM
  6. xboxbml's Avatar
    Well hate to say it, but that's kinda what happens when u get the smallest storage available..in reality, imo Apple should have discarded the 16gb and been base of 32 or 64 a long time ago..
    09-24-2016 02:34 PM
  7. batts7's Avatar
    True! I'll be skipping the 32GB, contract is up at the end of October
    09-24-2016 02:42 PM
  8. doogald's Avatar
    I have an iphone 6 (16GB), when i look at the storage on the device its at:-

    Used: 10.88GB
    Available: 1.02GB

    Where is the other 5GB gone? Any ideas on how to sort this issue?
    I would look at the capacity in settings / general / about rather than adding the way that you do. On a 64 GB phone, the full capacity (settings / general / about) is listed as 59.17 GB; I suspect that the 16 GB phone say something like 14.9 GB.

    Some of it is that the storage that they market as 16 GB is actually 16 billion bytes, not 16 GB. A kB is 1024 bytes, a true MB is 1,048,576 bytes, and a true GB is 1,073,741,824 bytes, so 16,000,000,000 bytes is actually 14.90 GB.

    See https://support.apple.com/en-us/HT201402
    Tartarus likes this.
    09-24-2016 03:34 PM
  9. Marlene47's Avatar
    It is normal. We'll never make used+available equal to the total storage.
    12-06-2016 03:35 AM

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