1. TheLanimal's Avatar
    I have tried doing every trick I have read to try to remedy the situation, but no luck has come from anything. I have even tried downgrading back to iOS 9.3, but my phone stays in iOS 10. What can I do?!
    07-15-2016 10:20 AM
  2. Just_Me_D's Avatar
    Go to Settings → General → Profile, and then delete the beta profile. After that, put your iOS device in DFU or recovery mode (DFU is preferred), connect the device to your computer, and then select restore and update via iTunes. That'll cause iTunes to download and install a fresh copy of the latest official iOS version for your specific iOS device. After you've confirmed that you can receive calls, decide if you want to reinstall the beta profile and upgrade back to iOS 10 beta.
    07-15-2016 10:32 AM
  3. TheLanimal's Avatar
    That worked perfectly, so I guess I just was not deleting the profile beforehand.

    Thank you!
    07-15-2016 11:37 AM
  4. TheLanimal's Avatar
    Actually, still cannot receive calls....any other advice?
    07-15-2016 11:39 AM
  5. Just_Me_D's Avatar
    Actually, still cannot receive calls....any other advice?
    If you've restored your device and set it up as new then should be able to receive calls. If you've restored from a backup then you may have also restored the problem (corrupt setting, etc. ). Try going to Settings→ General → Reset, and then select "Reset Network Settings". If that doesn't help then you should call your wireless service provider and have them troubleshoot from their end. There could be a problem with your wireless account.
    Sherry_B likes this.
    07-15-2016 11:42 AM
  6. TheLanimal's Avatar
    I will try that now. Thank you for the help!
    07-15-2016 11:45 AM
  7. Just_Me_D's Avatar
    I will try that now. Thank you for the help!
    No problem. Enjoy the rest of your day ...
    Sherry_B likes this.
    07-15-2016 11:46 AM

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