cannot log out

**Laura Knotek** · 11-08-2012, 09:38 AM

Since the Mobile Nations passport went live yesterday, I cannot log out of iMore forums. Clicking on "log out" gives me a brief pop up showing a Mobile Nations logo, but then it takes me back to the iMore forums home page where I'm still logged in.

I am able to log out of Android Central, wpcentral, and CB. It's only iMore that keeps me logged in.

**iPinkk** · 11-08-2012, 02:15 PM

same for me, cant log out. BUT if when your done you go into clear your cache etc. it clears it up so that when you pull up the page again, you'd have to sign back in.

At least thats been working for me...still a PITA tho.

**Laura Knotek** · 11-08-2012, 03:29 PM

Originally Posted by Pink

same for me, cant log out. BUT if when your done you go into clear your cache etc. it clears it up so that when you pull up the page again, you'd have to sign back in.

At least thats been working for me...still a PITA tho.

You're right. That does work for me also on the PC desktop browser.

Sent from my Lumia 900 using Board Express

**JustMe'D** · 11-08-2012, 08:01 PM

I'm the opposite. I can log out of the iMore Forums without a problem, however, when I log in, I'm stuck waiting for it to clear the login process. When I refresh the page, it takes me to the main forums page and it shows that I'm logged in. This has happened to me via the Safari web browser on both my iPad and my iPhone.

**Marcus Adolfsson** · 11-12-2012, 07:37 AM

I have opened a ticket on this and will start researching your issue this afternoon.

**Fausty82** · 11-12-2012, 09:17 AM

Originally Posted by Pink

same for me, cant log out. BUT if when your done you go into clear your cache etc. it clears it up so that when you pull up the page again, you'd have to sign back in.

At least thats been working for me...still a PITA tho.

Yup... a major PITA....

**Laura Knotek** · 11-12-2012, 04:10 PM

Originally Posted by Marcus

I have opened a ticket on this and will start researching your issue this afternoon.

Thank you.
Sent from my Lumia 900 using Board Express

**Fausty82** · 11-12-2012, 04:26 PM

I am so beyond annoyed at all the changes around here. They took a forum that worked pretty much flawlessly and turned it into a site that doesn’t work, forces some to re-login all the time, refuses to let others log out at all... and that barely limps along from from one problem to the next.

Looking for an Apple-centric forum that just works, like Apple does. SMH

**JustMe'D** · 11-12-2012, 04:45 PM

Originally Posted by Fausty82

I am so beyond annoyed at all the changes around here. They took a forum that worked pretty much flawlessly and turned it into a site that doesn’t work, forces some to re-login all the time, refuses to let others log out at all... and that barely limps along from from one problem to the next.

Looking for an Apple-centric forum that just works, like Apple does. SMH

I agree, Fausty82. In an attempt to simplify what I thought was a great forum experience, they have made the experience frustrating and inefficient. For a site who understands Apple's reluctance to completely overhaul iOS for fear of ticking off its user base and losing its ease of use reputation, iMore has, in my opinion, done just that with this forum. Those who are actually working relentlessly trying to make the user experience better for us, I thank you. I really do, however, it's the user experience that is flawed and not your hard work.

**Laura Knotek** · 11-12-2012, 04:48 PM

I agree. It's not just iMore. All of the Mobile Nations sites have gotten clunky and buggy.

Sent from my Lumia 900 using Board Express

**Fausty82** · 11-12-2012, 06:41 PM

Ok, so my thread was closed and I was referred HERE even though my issue is different.

This thread is about NOT BEING ABLE TO LOG OUT. Mine was about CONSTANTLY BEING LOGGED OUT.

I have a couple of points to make about this...

First, IT’S A DIFFERENT ISSUE.
Second, recently Rene said something to the effect that duplicate threads were encouraged because it generated more traffic. But it now looks like that, too, has changed recently.

Really, really annoyed. Taking some time off in search of an Apple-centric forum that isn't in shambles... and one that isn't being run willy-nilly. I’ve been here almost 2-1/2 years would hate to have to start over somewhere else... but consider this my self-imposed time out.

**Marcus Adolfsson** · 11-12-2012, 08:11 PM

We are sorry our new login system is causing these issues and are working our darndest to replicate and fix them.

**JustMe'D** · 11-12-2012, 08:36 PM

Originally Posted by Marcus

We are sorry our new login system is causing these issues and are working our darndest to replicate and fix them.

Thank you, Marcus.

**Marcus Adolfsson** · 11-13-2012, 06:56 PM

We pushed out several Passport code changes today. Please let me know if the issues above are still ongoing.

**Fausty82** · 11-13-2012, 09:43 PM

Originally Posted by Marcus

We pushed out several Passport code changes today. Please let me know if the issues above are still ongoing.

It still requires me to log in every time I visit... up until this last round of "updates", I was always logged in when I came back to the forum. Therefore, it is still broken.

**kch50428** · 11-13-2012, 09:58 PM

Originally Posted by Fausty82

It still requires me to log in every time I visit... up until this last round of "updates", I was always logged in when I came back to the forum. Therefore, it is still broken.

on your computer... clear the cache for your web browser and delete cookies.

**3cit** · 11-13-2012, 10:04 PM

Originally Posted by Fausty82

It still requires me to log in every time I visit... up until this last round of "updates", I was always logged in when I came back to the forum. Therefore, it is still broken.

At least you CAN LOG IN!!! Im still locked out because of "token expired" at my home!!!
Thank goodness for tapatalk!

**kch50428** · 11-13-2012, 10:06 PM

Originally Posted by 3cit

At least you CAN LOG IN!!! Im still locked out because of "token expired" at my home!!!
Thank goodness for tapatalk!

try the cache clear and cookie kill at home...

**3cit** · 11-13-2012, 10:12 PM

Originally Posted by kch50428

try the cache clear and cookie kill at home...

Thanks, but im well beyond that point.
I even installed a fresh browser, and (GASP) tried with Internet explorer too. It's definitely something on the outside...

**Marcus Adolfsson** · 11-13-2012, 10:17 PM

3cit would you be able to join a Google Hangout or Skype call with our tech team tomorrow? If so email and you can coordinate a time.

**Fausty82** · 11-13-2012, 10:27 PM

Originally Posted by kch50428

on your computer... clear the cache for your web browser and delete cookies.

Have done that multiple times over the past week or so ... and no help...

**3cit** · 11-14-2012, 06:19 PM

Originally Posted by Marcus

3cit would you be able to join a Google Hangout or Skype call with our tech team tomorrow? If so email and you can coordinate a time.

Wrote email, "cleared up my schedule" (haha) but got no reply!
:*(

**Marcus Adolfsson** · 11-15-2012, 06:25 PM

Sorry to hear - I was visiting RIM in Waterloo yesterday but will be in the office most of Friday, you can email me at . We pushed some new code out this afternoon, please to login again.