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  • 1 Post By Karenkcoulter
  1. Thread AuthorThread Author   #1  
    Dean211284's Avatar
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    Default iMessage won't send from my phone number only my email

    My wife used to receive regular SMS and Imessage both from my normal mobile number.
    Yesterday I had to turn iMessage off to send her an SMS as I had no Internet signal. Now when I send her a imessage it says on her phone I'm sending it from my email address. I've went into settings and tried to remove my email address and use just the phone number but that option is "greyed out" meaning I have to use my email. Why is this? How can I make it send my SMS and iMessage from my phone number?
    Thanks guys.
  2. #2  

    Default Re: iMessage won't send from my phone number only my email

    John Yester
    Moderator Team Leader, iMore.com


  3. Thread AuthorThread Author   #3  
    Dean211284's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    Thank you for that link. A good read. However it does not help me here. I still don't know how to send iMessage from my phone number not my email as in settings the option to send from my phone number is 'greyed out' I can only choose my email or another email which I use my sons iPad do he can FaceTime me.
  4. #4  

    Default Re: iMessage won't send from my phone number only my email

    Your number will be defaulted to use the number to be reached at.. As well as any other email address you add. Example I have 4 addresses to use for mine, including my number.



    Further down. choose start new conversations from (Your number)

    I also have send as SMS selected, which it will default to in bad data areas...
    John Yester
    Moderator Team Leader, iMore.com


  5. #5  
    Alli's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    Are you using your iPhone or an iPad to do this? Do you have the same iCloud account on multiple devices?
  6. Thread AuthorThread Author   #6  
    Dean211284's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    I dont even have that option. Just the .you can be reached by imessage at,
  7. Thread AuthorThread Author   #7  
    Dean211284's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    im using my iphone. and yes i am using the same icloud over my sons ipad, which uses his email, my wifes which uses her email but her imessages comes to me from her number, and my phone which only lets me use my email noy my number as its greyed out so i cant tick it.
  8. #8  
    Karenkcoulter's Avatar

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    Default iMessage won't send from my phone number only my email

    I would try signing out and back in to
    iMessages again.

    Also, on general, you probably don't want multiple people using the same iCloud account. Your wife and son should have their own for iMessages, FaceTime, etc. You can share an AppleID for iTunes and the AppStore though so you only have to purchase stuff once.
    Alli likes this.
  9. #9  
    Alli's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    Yes. As Karen said, you don't want to share the same iCloud account or you won't be able to text or FaceTime each other anyway...since everything will originate from the same account. And then you will all get each other's iMessages and FT calls.
  10. Thread AuthorThread Author   #10  
    Dean211284's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    Funnily enough we can still all FaceTime each other while using the same iCloud account. We use the same I could account so all of our photos are shared between my phone, the wife's phone and my sons iPad.
    So basically we are saying that we don't know why my phone number is greyed out? I've reset, I've restored, I've tried everything but I can only choose to send Imessage from my email not my phone number as its greyed out.
    This is baffling. Lol.
  11. #11  
    Alli's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    Considering this is on your phone, there seems to be something else going on there. You might want to schedule an appointment at your local genius bar.
    Thanked by:
    Dean211284 (03-06-2013)
  12. #12  
    ridiculocity's Avatar
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    Default iMessage won't send from my phone number only my email

    It sounds like because you all share the same icloud account you can only have one number associated with it. Since you turned yours off your wife's has defaulted as the main number.

    It's a shame you all don't have your own cloud account because you can now share your photo stream across other users.
    Check out my band DreadCircus - http://www.jadestarr.com.au
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    Thanked by:
    Dean211284 (03-06-2013)
  13. Thread AuthorThread Author   #13  
    Dean211284's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    So can i set up an icloud account just for my wife and i use my current one and it wont effect us bothj being able to use the same apple account to download apps? thanks guys
  14. #14  
    Karenkcoulter's Avatar

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    Default iMessage won't send from my phone number only my email

    Quote Originally Posted by Dean211284 View Post
    So can i set up an icloud account just for my wife and i use my current one and it wont effect us bothj being able to use the same apple account to download apps? thanks guys
    Yes. Your iCloud account can be different than the one you use for iTunes and the AppStore.
  15. #15  
    Wendi Brandao's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    I have had this same problem the last 2 days. The number is grayed out, but you can click on the email that you have set up in send and receive. After you do that click on delete email. You might have to wait a minute or so, but it will automatically revert back to your phone number. Also, you can just turn off iMessage. I found that taking out the email works better though. And it has nothing to do with iCloud being used by multiple people. I don't share it with anyone. The other person on the cell phone account is not having any issues either. Good luck!
  16. #16  
    Edison Santana's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    The solution for this problem is:
    1. Turn off I message for 1 or 2 minutes
    2. Turn I message on again.

    The problem is going to be solved.
  17. #17  
    mz_emz's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    I just had the same problem and fixed it!

    Go into settings > messages > receive at > then sign out of your apple ID.

    That fixed it for me
  18. #18  
    chanel98's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    This won't work for me
  19. #19  
    lounico239's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    same here? it just went away and I don't what to do? I've tried re-entering my phone number manually, I've tried deleting emails from imessage....still nothing. I'm at a lost
  20. #20  
    Christine Tellam's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    omg I'm having the same problem
  21. #21  
    Juidth's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    me too............ so annoying
  22. #22  
    Linda Meers's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    I was having the same problem, and just figured it out. Sign out of iMessage. Sign back in, when it lists your phone number and email address (you'll see the check mark on your email address) tap your email address to uncheck it. Problem solved! It now will send messages from your phone number!
  23. #23  
    Samantha Martinez1's Avatar
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    Default Re: iMessage won't send from my phone number only my email

    It won't even let me delete the email.. I don't understand this
  24. #24  
    JustMe'D's Avatar

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    Default Re: iMessage won't send from my phone number only my email

    Quote Originally Posted by Samantha Martinez1 View Post
    It won't even let me delete the email.. I don't understand this
    What is the it that won't not let you delete the email?

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