Problem activating iMessage

**jjcasillas15** · 10-28-2011, 10:56 AM

I updated my son's iPod to IOS 5 and all was good. Was trying to set up his iMessage but keep getting an error saying..."Unable to verify email because it is already in use". Not sure what to do...Stuck. Before that message popped up it would tell me that it was unable to verify email and would send me a link to verify the email But nothing was ever sent. I made sure the iMessage is "ON"... Anyone have any ideas? Thanks!

**sicario666** · 10-28-2011, 11:06 AM

Uuhhhh...what email address are you using for iTunes? I mean you don't have to tell me but maybe that would have something to do with it. I'm a new iOS user so I'm just throwing ideas out there.

**jjcasillas15** · 10-28-2011, 11:13 AM

Using a Gmail... that message just keeps popping up.

**sicario666** · 10-28-2011, 11:27 AM

Is the app built in to the os or is it an app store DL? If you got it from the app store. Maybe delete and redownload it. Or sign out of your gmail account and sign back in. Remember I may more than likely be wrong. Just tossin you my 2pennies

**phoon61** · 10-28-2011, 12:30 PM

try resetting your network settings.

**sicario666** · 10-28-2011, 12:34 PM

Let us know of it works. It's always nice to know. Payin it forward

**jjcasillas15** · 10-28-2011, 04:21 PM

Originally Posted by phoon61

try resetting your network settings.

Not sure what the problem was, but this seemed to do the trick.Thanks! Didn't even think of this.

**sicario666** · 10-28-2011, 05:20 PM

Originally Posted by JJcas15

Not sure what the problem was, but this seemed to do the trick.Thanks! Didn't even think of this.

Cool. I'm glad you got it worked out.

**Dee Shell** · 12-22-2011, 09:26 AM

Hi there!

I'm experiencing the same issue (!).

Phoon61, I tried to reset my network settings but it didn't work. Can you tell me exactly what you suggest to do?

Or, JJcas15, can you briefly tell me what have you done on your Network settings that solved the problem?

Thanks a lot,

D. S.

**RobT43** · 12-22-2011, 09:48 AM

I've had these kind of issues as well (iMessage, etc.). I usually get thigns back to runnig agin by

1. Turn iMessage on and off
2. Reset Network settings
3. Reset all settings

Most recently, resetting all settings fixed things. Kind of a pain because you have to fix your wallpaper and change back a number of settings, but it tends to work pretty well if all else fails. Definitely better than restoring and setting up a as new phone, which is the next stop if resetting all settings doesn't help.