Re: Iphone 6 IOS says its not backing up to Icloud but it is
I think it's a problem with ios 9. Both my iPhone 6 and iPad Air have been backed up almost daily to iCloud for six months. I checked yesterday, two days after upgrading to ios9, and in iCloud settings, BOTH devices showed 0 KB for the back-up size, with Last Backup Never. All apps showed 0 bytes of data backed up. So I plugged in both devices, and initiated a manual backup. Both started to backup. After two hours, the iPad said "Backup couldn't be completed". The iPhone was clearly backing up, with the blue progress line about 25% complete. So I left it alone overnight, and today, after about 10 hours, the iPhone also showed "Backup couldn't be completed".
I called Apple support today. They were able to see both device backups on September 16, which I had made sure were done before I upgraded to iOS 9, and they could also see the incomplete backups since then.
The Apple operator said it is a software issue, and that erasing my devices/restoring from backup would solve the problem. Hmm. I said, but my devices are NOT reading any backups, so how does one restore from a backup the device does not recognize? Also, why does the operator think reinstalling glitchy software would solve the problem? Operator had no answers, other than "It will solve this problem".
I said I will wait for Apple to fix the software before I erase everything on my devices. Operator assured me that Apple is working on a fix for all issues, and stopped short of admitting this is a wide-spread problem.