Cannot perform a successful, complete iCloud backup

**trmoney24** · 10-02-2012, 04:20 PM

I just got an iPhone 5. When I go to iCloud, storage & backup, it says the last backup was performed "Never". If I manually try a backup, it acts like it is starting and says Backing Up, but the estimated time remaining will never populate. Eventually it will fail. If I go to MANAGE STORAGE, I see where it made a backup of my phone, around 509MB. But under "Latest Backup", it says 'Incomplete'.
I am on Wi-Fi and plugged in when I try the backup and it is plugged in and on Wi-Fi when I go to sleep at night, still no automatic backup is performed.

So then i tried to delete the backup and start over, same thing happens. it performs some kind of backup but then gives an error. I've had this problem as soon as I got the iPhone, when the backup size was very small. So not sure why is going on. I have an iPod touch and it backs up fine on there. Might have to take it to an apple store, but wanted to see if anyone else had this issue.

**Peligro911** · 10-02-2012, 04:26 PM

Hook it to iTunes set it back up on iTunes vs iCloud then sync .. After its done switch it back then try a force backup on the phone

**trmoney24** · 10-02-2012, 06:02 PM

Originally Posted by Peligro911

Hook it to iTunes set it back up on iTunes vs iCloud then sync .. After its done switch it back then try a force backup on the phone

thanks for the tip Peligro911. I just tried that, same thing happened as above. it said it was backing up and then gave an estimate of 3 hours, then eventually said "The last backup could not be completed."

**JustMe'D** · 10-02-2012, 06:10 PM

Log out of iCloud, reboot your device and then log back in and then try to do an iCloud backup.

**mbslink** · 10-11-2012, 01:13 PM

i am having the same issue, ive tried everything, also it won't photo stream, if i use my air card or go to someone else's wifi it works fine, but it won't back up my iPhone 5 on my home network, its connected and has very fast speed test results

**mbslink** · 10-12-2012, 07:08 PM

update, switched routers, now everything works!!!!!

**kikidoll74** · 01-16-2013, 05:35 PM

I'm having the exact same problem & nothing's working. U said that u switched routers, what do u mean by that?

Even my iTunes is acting screwy. I can't back up to it either.