[GUIDE] How-To: Troubleshoot WiFi Issues on iPhone (Also Works on iPad & iPod Touch)
We've all experienced it at one time or another, tying to connect to WiFi and there's a roadblock in the way. Sometimes it's as easy as a quick restart of your phone and other times it can take lots of work to get it going again. In this guide, we take a look at some of the steps you should always take when encountering WiFi issues. I'll be going through the steps in the guide in the same order I recommend you try them when having WiFi connectivity issues. But hey, it's your iPhone, so feel free to try them in any order you see fit.
1) Do a soft reset of your iPhone
To do this, just hold down the home button and the lock/power button together until you see the Apple logo pop up on your screen (usually 3-5 seconds). Then just wait till the phone powers down and then comes back online. This is always the first step in troubleshooting any issues with your iPhone, iPad, or iPod Touch. Once it's back, see if your iPhone is picking up WiFi. If not, let's try step 2.
2 ) Make sure that your WiFi is on and the desired network is selected
To ensure your wifi is on, head on into the Settings menu and tap the wifi menu. Once there, make sure it's set to 'On.' Below the on/off notification area, all the WiFi networks around you will be showing up. Click on the one you want to connect to and see if your iPhone connects. If not, let's look at some conditional options in step 3.
3) Is router reset an option for you?
If the Wifi network you're looking to connect to is yours, a router reset can often fix WiFi connection issues. If you're at a public place, Starbucks for example, you'll have to skip this step and move on to number 4.
If you do have access to the router, go ahead an unplug the power cord to the router, leaving it unplugged for at least 15 seconds so it will have time to fully power down. Then, plug the power cord back in and wait at least a minute before trying to connect. If you can connect now, we're good. If not, lets try another possible remedy.
4) Forgetting the network can help your iPhone remember
This step is a lot like clearing the cache in your browser and starting fresh. You'll go to Settings > WiFi and then click on the little blue arrow bubble next to the name of the network you're having issues joining. This will take you to the network connection page for that specific network. You'll see all the network information here, but what we're looking for is the button at the top labeled "Forget this Network." Click
on that, select the red "Forget" button that comes up at the bottom of the screen, then wait about a minute so the cache fully clears.
Once you've waited, click the name of the network in the WiFi network list to join it again. If it's a password protected network, you'll have to enter that here, so be sure you remember the password to a network before you tell your iPhone to forget it. Once you put in your password, you should be connected and ready to go.
Still Having Connection Issues?
If you still can't connect to the desired WiFi network after trying the aforementioned steps, you may have a bigger problem on your hands than this troubleshooting guide can help you fix. At this point, I would suggest trying the WiFi connection on another device to see if it works there.
If you can connect to the WiFi network on another device, try connecting to WiFi at another location with your iPhone. If you can't connect there, the problem is most likely with your iPhone and you should take it to an Apple Store to have it checked out.
If you can't connect on any other devices either, then you may have an issue with your network. I recommend referring to your router's instruction manual for more troubleshooting tips and/or checking with your Internet service provider to make sure your Internet connection is functioning properly.