- iMore Nanite
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iphone locked out during update
after installing the latest update, my iphone account ID has been frozen because I could not remember my password or the answers to security questions. Because this happened during an update, I've been unable to access the services on my phone at all. i can't even make a phone call. when i use my desk top to access my account, it says to try again later.
- 03-23-2016, 12:05 PM #2iMore Specialist
- 1,347 Posts
Re: iphone locked out during update
Welcome to iMore sml1!
See if something in this official Apple guide can help you: https://support.apple.com/en-us/HT204106
If not, you may need to go directly in to one of their stores. Be sure to take your device and proof of purchase with you.
- 03-23-2016, 12:10 PM #3
- 03-23-2016, 12:17 PM #4
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