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  1. Thread AuthorThread Author   #1  
    sml1's Avatar
    iMore Nanite

    1 Posts

    Default iphone locked out during update

    after installing the latest update, my iphone account ID has been frozen because I could not remember my password or the answers to security questions. Because this happened during an update, I've been unable to access the services on my phone at all. i can't even make a phone call. when i use my desk top to access my account, it says to try again later.
  2. #2  
    Sherry_B's Avatar
    iMore Specialist

    1,347 Posts

    Default Re: iphone locked out during update

    Welcome to iMore sml1!

    See if something in this official Apple guide can help you: https://support.apple.com/en-us/HT204106

    If not, you may need to go directly in to one of their stores. Be sure to take your device and proof of purchase with you.
  3. #3  

    Default Re: iphone locked out during update

    Welcome to iMore!

    Here is a guide if you have forgot your passcode.

    Here is Apple's page to help you recover your Apple ID.

    Otherwise you may have to go to an Apple Store to get help with this.
  4. #4  

    Default Re: iphone locked out during update

    Your original thread has been answered. Please keep all conversations regarding this matter in this thread. I'm going to delete your other thread(s).

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