Apple ID recovery with 2 step verification
So is there absolutely no way that Apple can reset an account if the user is unable to sign in?
Here's my situation. I have 2 step verification enabled on my Apple ID. One of my kids was using the iPad and was messing around in the App Store and managed to exceed the number of password attempts. I try to get into iTunes later and discovered that my account was locked due to repeated password entry attempts. I try to reset the account through iForgot and it asks for my Recovery Key. As luck would have it, I can't find where I had written down the key anywhere. I call Apple Support, speak to their Security team, but unfortunately there's nothing that could be done without the Recovery Key.
The part that got to me in this situation was this from their site:
Remembering your password
Keeping your trusted devices physically secure
Keeping your Recovery Key in a safe place
If you lose access to two of these three items at the same time, you could be locked out of your Apple ID permanently.
Thing is, I still have my trusted devices, and I do remember my password. Problem is, my password was disabled when they locked my account. I know it's my fault for not keeping track of the recovery key, and I've pretty much accepted the fact that I'm going to have to start fresh and re-buy my apps. It's just that a part of me has trouble accepting that there is absolutely nothing they can do on their end, especially when I technically can satisfy 2 out of the 3 conditions (except their system isn't setup to allow me to do so), and of course I could easily just walk into my local Apple Store with my credit card and various pieces of ID and prove who I am. Live and learn I suppose .
Edit: Looks like I can't even wipe my iPod and iPad to start over because I can't turn off iCloud/find my iPhone on them