1. mwboost's Avatar
    Hey all. This is my first post yet to intro.Anyway just really pissed right now.

    So i had a 5s on lay by.Picked it up lastnight.
    Get home and get onto itunes on my laptop then i get the iphone box. Cut open the plastic and lift off the top of the box to find NO IPHONE!
    No earphones,no sim tool or little booklet.Intead just paper shoved into where it should be. So all i got was the charger and usb.

    So now i'm waiting for the shop to contact apple. Just wish they could refund me as i don't want to wait around it should just be there problem now not mine.

    Thinking of contacting apple myself too.

    Anyone had a similar problem?

    Cheers.
    04-10-2014 10:21 PM
  2. warcraftWidow's Avatar
    My guess is that it has nothing to do with Apple and everything to do with an employee at the store stealing it.
    04-10-2014 10:26 PM
  3. taz323's Avatar
    Have to say, I've haven't seen or heard of that one.
    04-10-2014 11:13 PM
  4. pr1nce's Avatar
    I'm sorry this happened to you. I've never heard of anything like this happening.
    04-10-2014 11:26 PM
  5. Ledsteplin's Avatar
    I've heard of this on the street, but not from an Apple Store or Authorized dealer. The phone's model number, serial number and etc should be on the box. Maybe they can trace it down with the info on the box.


    Sent from from my iPhone 5
    04-10-2014 11:46 PM
  6. mwboost's Avatar
    Yeah i've never really heard of this happen to an iphone before.Have heard of it happen to an ipod once i think to someone though.Long time ago.

    And yeah the store has got the serial and imei numbers and all that.Apparently it has'nt been activated but i'm in Australia so not sure if we can find if it's in another country.

    The plastic wrapping seemed fine but i did'nt think to pay attention to that. Just wanted to get to the phone....which was'nt there lol.
    04-11-2014 12:35 AM
  7. Peligro911's Avatar
    Not long ago this was happening with iPods at a local store a guy would buy them open take ipod fill will a weight or something then re shrink it and return it.


    Sent from my iPhone using iMore Forums mobile app
    04-11-2014 02:15 AM
  8. mwboost's Avatar
    I just hope they don't try and point the finger at me as it's my word against there's. They are not blaming me at the moment as they've told me they have ways of finding out if i'm being shifty.
    Next phone i will open in front of them for sure.
    04-11-2014 03:47 AM
  9. kataran's Avatar
    Your handling this well I would be livid. Hope it all works out right for you and yes I would call Apple as well
    04-11-2014 07:56 AM
  10. Septembersrain's Avatar
    Wow. That definitely freaked me out. I think I'll be opening my new devices wherever I purchase them at. That's insane that you had that happen to you. Hopefully it'll be rectified soon. =(

    Keep us up to date on what happens okay?

    Sent from a larger than life device. Using Tapatalk
    04-11-2014 08:04 AM
  11. Spencerdl's Avatar
    Welcome to iMore. WOW sorry this happened to you and it is not a common problem with Apple products. I would go back to the place of purchase for starters.
    04-11-2014 08:37 AM
  12. GingerSnapsBack's Avatar
    Kind of why I like to buy things like this from the store. The last 5c I bought, I got from a brick and mortar Verizon store. The sales lady had to open the box in front of me to get the phone out to activate it. I was able to look through the box to make sure everything was included.

    Sorry about your luck.
    04-11-2014 09:11 AM
  13. taz323's Avatar
    Your handling this well I would be livid. Hope it all works out right for you and yes I would call Apple as well
    Handling it very well, I'd be tearing things up.
    04-11-2014 11:18 AM
  14. Elizabeth2's Avatar
    I just hope they don't try and point the finger at me as it's my word against there's. They are not blaming me at the moment as they've told me they have ways of finding out if i'm being shifty.
    Next phone i will open in front of them for sure.
    Mwboos I also commend you for your cool calm attitude! I'm not sure I could have been this reserved. That being said please keep us all here at iMore in the loop. I'd love to hear you get a new phone out of this mess!
    Last edited by Elizabeth2; 04-11-2014 at 05:29 PM.
    04-11-2014 11:59 AM
  15. Not Quite Right's Avatar
    Is it not common practice for the shop to open it in front of the customer? ...
    04-11-2014 01:07 PM
  16. anon4757448's Avatar
    I've read about this happening...with iPads...on different occasions at one of big box retailers. I believe the employees were stealing them then repackaging. I decided then to only buy Apple products from the Apple store or my carrier.

    I really hope you get this resolved. Keep us posted.


    Sent from my iPhone 5S using Tapatalk
    04-11-2014 01:21 PM
  17. Septembersrain's Avatar
    Is it not common practice for the shop to open it in front of the customer? ...
    My first 5s, they didn't open it at all. I don't think the Apple store is required to open the boxes. They did open my replacement phone when I returned the first with a dead pixel.


    Sent from space using Tapatalk.
    04-11-2014 03:11 PM
  18. mwboost's Avatar
    I got it from big w. Which is like kmart or wallmart type of store. Most phone stores i go to usually open them up but they are phone stores so thats kinda different i guess.Still would've liked them to check.
    I now have to wait till early in the week for them to contact me. Just give me another phone damn it! lol. It shouldn't be my problem now. They should just refund me or whatever and they deal with the stuff up.Not having me wait around phoneless....i feel so naked haha.

    I'll keep you all updated.
    04-11-2014 08:16 PM
  19. EmceeGeek's Avatar
    Where did you buy it? The store employees are ripping them off. Unless it's a delivery person doing it. I don't see Apple being the place to call.
    04-12-2014 12:23 AM
  20. mwboost's Avatar
    From big w.Like a kmart wallmart type of store.It was fully sealed with plastic still on.Unless someone can reseal it i'm thinking an apple factory worker might've pocketed the phone.Then shoving the paper inside the box to bring up the weight of the box.
    04-12-2014 01:30 AM
  21. Peligro911's Avatar
    From big w.Like a kmart wallmart type of store.It was fully sealed with plastic still on.Unless someone can reseal it i'm thinking an apple factory worker might've pocketed the phone.Then shoving the paper inside the box to bring up the weight of the box.
    People can reshrink it at home with hair dryers or heat gun. If I was that store I would be looking at employees


    Sent from my iPhone using iMore Forums mobile app
    04-12-2014 01:32 AM
  22. mwboost's Avatar
    Yeah true. I think they are checking the footage they have of the store too.
    04-12-2014 01:53 AM
  23. jmburke1982's Avatar
    This is crazy...I am really curious to hear how this plays out. Keep us posted!
    04-12-2014 08:47 AM
  24. Not Quite Right's Avatar
    i'm thinking an apple factory worker might've pocketed the phone.Then shoving the paper inside the box to bring up the weight of the box.
    I think it's safe to say that would never happen, those workers are under such tight security. If caught they would immediately be taken out, beaten, and then shot. Then the Chinese police would come, and shoot them again just to drive home the message ...
    04-12-2014 09:30 AM
  25. kataran's Avatar
    From big w.Like a kmart wallmart type of store.It was fully sealed with plastic still on.Unless someone can reseal it i'm thinking an apple factory worker might've pocketed the phone.Then shoving the paper inside the box to bring up the weight of the box.
    Doubtful because the paper would have been written in Chinese and the OP never mentioned that
    04-12-2014 10:42 AM
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