Re: New potential route to brick your iPad
It’s clearly stated in the Terms of Service for iCloud:
Originally Posted by BBFunGuy
No Right of Survivorship
You agree that your Account is non-transferable and that any rights to your Apple ID or Content within your Account terminate upon your death. Upon receipt of a copy of a death certificate your Account may be terminated and all Content within your Account deleted. Contact iCloud Support at www.apple.com/support/icloud
for further assistance.
The only apparent grief Apple brought them is that "they now have an unusable iPad". They are not complaining about not being able to retrieve photos, or other types of data that would be important to them or their mother. They are just angry they now have an iPad they can't use.
One thing is a company being inflexible in providing help to the customer. In this case Apple asked for legal documents that would help to prevent fraud.
What if they're mother wasn't dead and had important documents they were trying to access? What if their mother WAS dead, but had a will and did not leave them the iPad or the contents of it?
The same way you can't go into a bank and just state "My mother/father/wife/etc" is dead, I want access to their account, without providing documentation to prove that you should be granted access.
This was neither a disgraceful episode by Apple nor an attempt to retrieve "digital treasures" by Mrs Grant's sons. So try to understand how legal procedures work. This is not the case of Company X doesn't help customer, this is a case of Company X defends THE customer. It might seem cold, but it is necessary, and actually is a good thing.