1. iMore Question's Avatar
    The band is coming off my FitBit.
    07-14-2016 11:33 AM
  2. Tartarus's Avatar
    Hi, welcome to iMore.
    Please visit http://contact.fitbit.com/ for their advice.

    You could also contact your reseller as well.
    If you have any further questions, please join our forum. We're happy to help.
  3. Tartarus's Avatar
    Hi, welcome to iMore.
    Please visit http://contact.fitbit.com/ for their advice.

    You could also contact your reseller as well.
    If you have any further questions, please join our forum. We're happy to help.
    pkcable likes this.
    07-14-2016 11:46 AM
  4. John Yester's Avatar
    I have dealt directly with FitBit for issues and they have always sent a replacement to me. Great customer service.
    pkcable and robertk328 like this.
    07-14-2016 12:26 PM
  5. Jillian Aarsvold's Avatar
    I ordered a replacement by speaking to a representative on the support chat. Make sure it's still under warranty though.
    robertk328 likes this.
    10-19-2016 10:21 AM
  6. robertk328's Avatar
    I ordered a replacement by speaking to a representative on the support chat. Make sure it's still under warranty though.
    I've read that even non-warranty devices can sometimes get coverage, so give it a try anyway.
    11-01-2016 07:02 AM
  7. WorkmanJoe's Avatar
    Wish I could say the same. My band broke after 14 months. They offered a 25% discount off my next Fitbit. I asked them why I should buy a new one when the old one broke after only 14 months. Good technology. Poor quality
    02-23-2017 12:16 PM
  8. GTFD531's Avatar
    I have a Fitbit Surge. I have been through 3 before I got a good one as the band was separating from the watch. All 3 times, Fitbit's customer service was the best I've ever experienced.
    03-07-2017 02:02 PM

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