The band is coming off my Fitbit. What can I do?

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The band is coming off my Fitbit. What can I do

The band is coming off my FitBit.
 

Tartarus

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Feb 20, 2014
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re: The band is coming off my Fitbit. What can I do

Hi, welcome to iMore.
Please visit http://contact.fitbit.com/ for their advice.

You could also contact your reseller as well.
If you have any further questions, please join our forum. We're happy to help.
 

John Yester

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re: The band is coming off my Fitbit. What can I do

I have dealt directly with FitBit for issues and they have always sent a replacement to me. Great customer service.
 
May 2, 2016
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Re: The band is coming off my Fitbit. What can I do

I ordered a replacement by speaking to a representative on the support chat. Make sure it's still under warranty though.
 

WorkmanJoe

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Feb 23, 2017
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Re: The band is coming off my Fitbit. What can I do

Wish I could say the same. My band broke after 14 months. They offered a 25% discount off my next Fitbit. I asked them why I should buy a new one when the old one broke after only 14 months. Good technology. Poor quality
 

GTFD531

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Mar 2, 2017
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I have a Fitbit Surge. I have been through 3 before I got a good one as the band was separating from the watch. All 3 times, Fitbit's customer service was the best I've ever experienced.
 

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