AT&T App Issues

**IAmAuthority** · 11-25-2012, 03:59 PM

Hi guys, I searched and couldn't find anything relevant. At one point I had the AT&T app for iPhone that allows you to check current usage, pay your bill, etc.

Fast forward to a few weeks ago...Right before I bought the iPhone 5 my app stopped working. It stated I had the wrong username and password. I have since not been able to log in. Does anyone know how to 1. create a new account, or reset my old account WITHOUT having to contact AT&T?

I do have the account holder information, I just have hit a dead end in where to go to reset the app. I've already tried deleting it and re-downloading it. No dice.

Any help is much appreciated!

**naviwilliams** · 11-25-2012, 04:16 PM

I guess you should try to log into your account online and thus if need be reset the password...

**IAmAuthority** · 11-25-2012, 05:06 PM

I have logged in to the AT&T site and wasn't able to find out where to change the app password. The only settings available online were to change online settings.

I guess it looks like I will have to call AT&T. Not even sure how my app was broke in the first place.

**naviwilliams** · 11-25-2012, 05:25 PM

Before you log in there is a 'forget password' option, no? Use that to in essence force a password reset...

**Karenkcoulter** · 11-25-2012, 07:13 PM

It should be the same password that you use to log into the website. It is for me anyway. So I'd suggest doing a password reset on the AT&T website.

**IAmAuthority** · 11-26-2012, 11:18 PM

For some reason my AT&T User ID was reset to my email. Working through the "Forgot Password" option didn't pan out. I learned this after contacting AT&T Customer Service. Didn't want to call if I didn't have to, but surprisingly I got it handled with minimal frustration.

Thanks for your suggestions guys.

**ls108** · 12-09-2012, 08:56 PM

Data Wiz is another app that is great and very accurate in regards to data usage and management.

**Fausty82** · 12-09-2012, 09:50 PM

Originally Posted by IAmAuthority

I have logged in to the AT&T site and wasn't able to find out where to change the app password. The only settings available online were to change online settings.

I guess it looks like I will have to call AT&T. Not even sure how my app was broke in the first place.

The same login credentials that you use to login on your computer should work for the app. Mine do - always have.