Sprint threatening letter?
I am not sure what to say or think here. I just received a letter and I can if need be attach it here but basically it says it has been monitoring my usage in the past six months and wanted to remind me of the plan.. Now I have an unlimited plan I have spoken to many sprint associates and they all say that unlimited means just that wether your roaming or not there is no limit. This note or letter is reminding me that Sprint reserves the right without notice to deny, terminate , modify, disconnect or suspend services off network usage in a month exceeds blah blah blahh... Then it says in order to avoid service termination make adjustments on how your roaming is used...
Can someone please explain to me how this makes sense? I honestly could be ignorant to the policy with sprint but I am pretty sure unlimited is unlimiited roaming or not it even shows that when I log in to pay bill and see usage.
Thanks guys for your help.
- 09-17-2012, 09:29 PM #2
- 09-17-2012, 09:32 PM #3
It's standard terms of service for Sprint. If you are using a majority of your voice minutes using non-Sprint towers, they have the right to terminate service. Here's the section from the T&C:
"Off-network Roaming: The primary use of your Device must be for domestic purposes within the Sprint-owned network. Domestic means use in the 50 United States and U.S. Territories (except Guam). Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 300 megabytes or a majority of kilobytes. The display on your device may not always be on and will not indicate whether you will incur roaming charges. You can monitor usage online through My Account. Roaming is not available with single-band phones, or to customers who reside or whose primary use is outside an area covered by the Nationwide Sprint Network. Sprint may limit or terminate service if you move outside of the Sprint owned-network."
Last edited by kch50428; 09-17-2012 at 09:39 PM.
- 09-17-2012, 09:39 PM #4
- 09-18-2012, 11:27 PM #5
- 09-18-2012, 11:56 PM #6
Hi guys thanks for your input. I did contact sprint and was told not to worry that it is a standard letter that goes out from time to time. I was assured ,y services were secured. I understand the letter but not when I log on to sprint and see I have unlimited roaming data just made no sense and did not like the threatening tone the letter came across when I'm paying for unlimited.
But thanks for the help guys thought I should share.
- 09-20-2012, 10:33 PM #8