AT&T is at it again with bogus data usage message
For the 2nd month in a row, I have gotten a bogus data usage message from at&t. I called up at&t support and asked my usage. My billing cycle is the 6th of the month. It is now the 23rd of the month. In those 2 ˝ weeks, I have used 2.1 G is data. Oh and I forgot to say I have the unlimited plan. If I double the data for the next 2 ˝ weeks, I get to 4.2 G. I can’t believe that in the NYC area, I am in the top 5% usage! I would think that anything about maybe 8G would be top 5%. Ok, even 6G a month. But 4G? Please…
And the support person was giving me excuses like: “Well it isn’t only how much you use, it is also how fast you use the data”. What? Another gem was: “Well you might be in the top 5% in your geographic area.”. WTF? I told her that I am in the NYC area and I can’t believe with the population density of the area, that my measly 2.1G was in the top 5%. All she could say is that it is a computer generated message. And I said: “All I can say is that you have a computer generated bug”. I did say that it isn’t her fault and I’d like to speak to a manger (which she already claimed she was one) above her. It’ll take 72 hours before I get a call-back. I’ll keep you all posted.
This is the 2nd month I got this bogus message.
- 01-23-2012, 02:16 PM #2
- 01-23-2012, 02:20 PM #3iPhone Experts
- 905 Posts
- iOS Version
How dare you use "unlimited" data! (of course I'm being facetious!)
I've always been a big AT&T fan but if this keeps up, I'll go old school on them and pick up dumb phones to ride out my contract.
Last edited by BrindawithanI; 01-23-2012 at 02:22 PM.
Excuse me, but you think that 2g is alot of data?? With Streaming audio/video/apps? What year are YOU in? I am in 2012. And in 2012, the standard teer pricing is 2g. I am just at that now. And I know there have been people using 5 gb or more monthly.
I find it hard to believe that I am in the top 5%.
Just got off the phone with the people who support (track) data usage. And they tell me that if you are using 2 gb, you approaching the 5% threshhold. Are they kidding????? They quoted me a number of 2 gb from Aug last year. I said they need to publish that number on a monthly basis. That was in response to at&t saying that the threshhold varies from month to month. Which I believe. It is based on usage. And i'll wager that the 5% threshhold is going up monthly as well. With all the intense data that is being pumped throughout the system.
If they do not publish a number monthly, then I have to go on their word that I am approaching the magic 5%. And nothing for nothing, but I don't trust at&t to police my usage correctly and honestly. I am not a fan of corporations. they don't do things for my benefit.
So, I told them I will write this in blogs as well as write to the FCC (little good that will do) about this issue.
I am seriously thinking of going minimal data plan until my contract is up and then off of all data plans (like you). but go to a dumb phone? I wouldn't survive. lol. I would investigate mobile wifi (ala Clear or Verizon). But even they do not have unlimited without a cap / throddle.
So, I hope that Sprint comes out with a mobile wifi hotspot where no throddling is done!. I would then pay $15 to at&t for minimmal data (or whatever the latest plan is) and go elsewhere.
- 01-25-2012, 01:30 PM #7
- 01-25-2012, 06:39 PM #8
- 01-25-2012, 07:03 PM #9iMore Genius
- 4,878 Posts
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My biggest issue with this tactic from providers is that if they continually throttle the "top 5% of users" on a monthly basis, then the amount of data used by that 5% will get lower every month. Think about it: say one month the top users use 10GB...a provider will slow their data connection, which in the real world will likely mean they'll use less data. As the months go by, those users--they don't have to be the same users each month, but they'll always be the "top 5%"--will first be 10GB, then 9.9, then 9.75, and so on.
Eventually it will reach whatever level the provider wants it at, without them ever having to say "you can only use X GB before we start slowing down your connection." At that point, the top data users might only be getting a few gigs before the throttling starts, and at that point you can expect providers to announce the availability of more expensive new data plans "designed for the heavy needs of today's users."
- 01-27-2012, 10:41 AM #10
- 01-27-2012, 09:50 PM #11
- 01-27-2012, 10:06 PM #12
- 01-28-2012, 12:56 PM #13iPhone Newbie
- 13 Posts
I got this warning at 1.6GB. Called AT&T and they gave me the same answers: geographical area and speed of use. Bogus! I told her I don't pay for an average of data usage! At the very least 3GB should be the limit because of their new plan. I'm seriously considering Verizon. ( only 2 months into my new contract)
Last edited by Tojasonhoo; 01-28-2012 at 12:59 PM. Reason: Typo
- 01-28-2012, 01:49 PM #14
- 01-28-2012, 02:08 PM #15
- 4,407 Posts
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I don't use anywhere close to that but I'm mostly on wifi .. I do have vzn unlimited though ... A friend of mine thou has Verizon and unlimited and used like 10 gig (netflix) but he never got a message or got throttled ..
I think if you pay for 2 gig you should get 2 gig then get throttled ( to save your self from overage) meaning you Gould get why you pay for with no throttles
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- 01-30-2012, 09:36 PM #16iMore Intermediate
- 317 Posts
And I just got it for 2gb in Hampton Roads area of Virginia. Total bs, each month top 5% will be forced to use less and less or be throttled. Rep would not even tell me what the speed would be throttled to. I am pissed to say the least.
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- 01-31-2012, 02:51 PM #17
- 01-31-2012, 03:31 PM #18
- 01-31-2012, 03:44 PM #19iPhone Newbie
- 15 Posts
I'm in Chicago and have gotten this message 3 months in a row now. First month i was well over 7gbs i believe that was first month with 4S and was i was just testing att speeds a lot and not using wifi soo much. Second month got the message at over 4gb and last 2 or 3 days my download speeds were def throttled to about 1gb down but upload speeds seemed normal. Third month now and i get the message again that i'm in top 5% and i'm a lil over 3gb now. Total BS and with new jailbreak finally out i thought i'd be able to tether again without giving up my unlimited plan but i guess not.
- 01-31-2012, 04:13 PM #20
- 01-31-2012, 04:21 PM #21
- 01-31-2012, 05:20 PM #22
- 01-31-2012, 06:19 PM #23iPhone Nanite
- 4 Posts
well, i just got the message that i have crossed into the 5% with 5gb of usage. Confused i called At&t and asked about the message at which time they explained to me that the usage is calculated by state therefore is not the top 5% of the whole network but the 5% of the users in your state. Its funny how they do things to scam their way into what they want. They say that too much data usage can congest the network and my awenser to that is how is that my F problem. Its not the consumers fault that their network is not eqquipped to handle what they originally offered you in the first place.
Im moving to sprint and F at&t and their scamming ways and they can also sit and wait for me to pay the early termination fee. If they can adjust the contract to do whatever they want then so can I.
Last edited by frankcastle123; 01-31-2012 at 10:45 PM. Reason: used the wrong word
- 01-31-2012, 06:25 PM #24
- 01-31-2012, 07:50 PM #25