A funny thing happened after two different calls to Sprint on a customer service issue.
They resolved it.
Not sure why it took me having to fuss at three different people about it (two CS reps and one Supervisor) but they called me back multiple times trying to get it resolved, and then they resolve it to my satisfaction. I guess I'll have to give them a chance to keep my love after all. I'm still going to keep an eye on my account just to make sure that there is no more screw ups but as long as they make a solid effort to fix the problems, I'll stay with them.
Last edited by DARK_BLU; 10-26-2011 at 09:56 PM.
- 10-27-2011, 10:00 AM #2
Get used to this. I've been with Sprint for 7 years now... and every time I've had to call for a problem... it took 2-3 calls to have the problem resolved. And don't get me started on trying to activate my partner's iPhone on my account. 2.5 hours on the phone trying to get through to the port-in dept.
But, I will say this... when I *DO* get someone on the phone that knows what they're doing... they REALLY know what's up. And very friendly too! So, while the overall experience is frustrating, at least it all ends on a positive note
- 10-27-2011, 11:43 AM #4
with sprint I usually go with this rule, if they sound like they are from the united states, they are for the most part good, so go ahead and try to do whatever you are doin. If they sound like they are from the Philippines hang up and try again. (no offense to phillipino people)...or another foreign country for that matter.
when sprint started their premier program, I noticed most customer care calls would go to a special customer care department in the united states, particularity north Carolina. However how that premier program is ended I'm pretty sure that's gone.
for the sake of sprint I hope that now they got the iphone their not gonna go back to their old school ways. I hope their customer service doesn't turn to crap. Just because they got the iphone they still need to find a way to stay competitive, since their really not that much cheaper than version and at&t and their 3g speeds are pretty crappy.
- 10-27-2011, 12:29 PM #5
I think Sprint was having telephony issues from everyone and their mother activating their iPhone (especially if their call centers are using VoIP phones). I guess what frustrated me was that someone had to have known about the phones not working properly (I work at a call center too, and we know within minutes of an issue), and no one putting any kind of message on their IVR. /rant
- 10-27-2011, 01:21 PM #6