Does anyone else find it endlessly irritating when VZW reps (esp indirect)...
...try to sell you nothing but Android phones when you go in for an upgrade/new line? Every time I've been in one of Verizon's stores in the past and recently it seems like they will say anything to get you to buy a Droid instead of an iPhone, BlackBerry, WP7, ect. I swear it's like Verizon has brainwashed their reps to believe that Android is the be all end all of operating systems and it's def. not. Not all of us fall for your sales tactics to make YOU more money and not give the customer what they truly want/need. I haven't noticed this at AT&T or Sprint stores so it must be something VZW trains their employees to do and it's very annoying.
I was just curious if anyone else has experienced this at their local Verizon store.
- 10-19-2011, 03:12 PM #2
I had VZW reps look at me and my wife like pariahs when we said we were more interested in the iPhone than the latest 4G android phone.
VZW rep "But it's 4G and we just got 4G in this area"
Me "I don't want android, and it's not really 4G."
VZW rep "But it's faster than 3G."
Me "I was just playing on that one and it didn't seem faster..."
VZW rep "You need 4G!"
I was in sales for years. You never tell a customer they 'need' something they clearly don't want. Don't turn a hard sell into no sale at all.
- 10-19-2011, 03:24 PM #3
- 10-22-2011, 11:27 PM #4
- 10-23-2011, 01:02 AM #5
I think it's because the sales reps are android fans personally, but also because Verizon can fit a lot more data users in an LTE sector than they can in an EVDO Rev A sector. If you have to serve 1000 customers per tower, you want as many of them on LTE as you can get.
- 10-23-2011, 02:47 AM #6
- 10-24-2011, 12:36 AM #7
- 10-29-2011, 10:24 PM #8
- 11-28-2011, 07:30 PM #9
- 11-28-2011, 08:01 PM #10
- 11-29-2011, 10:24 AM #11
Now he was a very nice guy, even found me a way to save some money on my monthly bill (and yes he had a Droid), but it does seem like that is their goal.
Funny enough, he was setting up my phone and he said, "the touchscreen on this is very nice."
- 11-29-2011, 01:54 PM #12
I know that this is a vzw thread but my AT&T rep (who btw had an iPhone 4) tried his best to talk me out of the iPhone 4 last year. I asked him why he had one and he changed the subject. I'm sure there's a higher profit margin on other platforms due to Apple fixing their prices and they DO work on commission.
- 11-29-2011, 04:54 PM #13
I went into a VZW store on Sunday to pick up a case for my mothers non smartphone as a x-mas gift. I agree they do push android, when I got my daughter an iPhone they wanted to know why I wanted it...specifics. The rep even asked "do you want just because it is the iPhone?". Funny I saw four reps with iPhones on their belts.
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- 11-29-2011, 11:31 PM #14
I wonder if they get higher commission for pushing Android, and if they do I wouldn't be surprised. However, some indirect retailers don't have a choice BUT to push Android. When I worked in the Costco kiosk that's all we had smartphone wise, with the exception of a Blackberry or two. Most indirect retailers (especially Costco/Wireless Advocates), dont' sell iPhones due to issues with Apple.
Last edited by DaPhoneking; 11-29-2011 at 11:33 PM.
- 11-30-2011, 07:36 AM #15
- 11-30-2011, 07:40 AM #16
- 11-30-2011, 08:26 AM #17
- 11-30-2011, 08:35 AM #18iMore Intermediate
- 208 Posts
Very different experience here.
My work has me dealing with Verizon and Verizon competitors. Verizon reps are usually less irritating because they're trained well and can sell both of phone and network superior to their competition.
Sure a rep can have a favorite and let you know that with a presentation or tact that can vary. That includes my Android fan users not liking a rep who loves his iPhone and shows features or somebody who only wants a car charger being given the sell for LTE.
I may be less irritated because I also realize the sales people are people just like us trying their best to make it in the world and also make the sales that help support everybody else in the company.
- 11-30-2011, 01:03 PM #19
- 11-30-2011, 01:32 PM #20
- 11-30-2011, 02:26 PM #21
- 11-30-2011, 02:47 PM #22
- 11-30-2011, 06:26 PM #23
- 11-30-2011, 06:49 PM #24
In my opinion, it's just fine. Limitations and all. I knew about them going in. And there are tens of thousands more people out there like me than like you, who endlessly spout the same venomous used oats to make yourself feel better... it's a shame, really. SMH.
- 11-30-2011, 07:12 PM #25