Verizon Has the Best Customer Service

**DannyMichel** · 10-09-2011, 11:31 AM

haha, wow. i hate CDMA's limitations, but Verizon just called me and said they noticed that I have an extended trial period and that they can exchange my iPhone 4 for a 4S with no additional charge. These guys really are great. i #$%^ you not. I've noticed that their customer service is way more competent than their competitors as well.

**paul-c** · 10-09-2011, 09:14 PM

I totally agree with you about the customer service. I don't mind talking to Verizon at all.

**tkistre** · 10-10-2011, 11:01 AM

Great they are fixing you up with the new 4S for no additional charge! I'll have to say that I can't totally agree on the great customer service, at least from my experience. I was with Sprint for 15 yrs and just switched our family of 5 to Verizon on July 1. I've had to deal with customer service 2 times now. They were professional (not rude) and seem to be knowledgeable. But, both times I was given bad information, they agreed it was in their notes, but unfortuately, they could do nothing about it. Let's say I was one unsatified Verizon custormer, as far as billing is concerned. Network and coverage are great though.

**rewNATION** · 10-22-2011, 11:30 PM

I just dealt with them last week when I ordered a 4S and it went a lot smoother than I thought it would

**Duvi** · 10-22-2011, 11:33 PM

All they did really was give you an upgrade. Sprint does the same, but they "buy your phone back".

**Fausty82** · 10-22-2011, 11:47 PM

Originally Posted by dannymichel

haha, wow. i hate CDMA's limitations, but Verizon just called me and said they noticed that I have an extended trial period and that they can exchange my iPhone 4 for a 4S with no additional charge. These guys really are great. i #$%^ you not. I've noticed that their customer service is way more competent than their competitors as well.

Is that because of or in spite of this:

http://forums.tipb.com/verizon-forum...-indirect.html

As with anything, it's the personal experience that sets the standard for each of us. And remember, YMMV.

**CG68** · 10-23-2011, 01:48 AM

I've been with Vz for the past 9 years and their CS has been very helpful to me. I never have to wait on hold very long and any issues have been quickly rectified.

**takeshi** · 10-29-2011, 10:28 PM

Originally Posted by dannymichel

Verizon Has the Best Customer Service

That's a bold statement with little meaningful support behind it. I mean, I'm a Verizon customer and happy with them but what other carriers have you been with and when were you with them? Be careful making broad, sweeping statements based on a single piece of anecdotal evidence.

**dwayne.williams** · 11-17-2011, 06:28 PM

Good customer service depends on who answers the phone when I call. I have been with all four major carriers and it is hit or miss with all of them. I used to like Sprint the best because it they couldn't fix the problem, they would just credit my account $50 or more.

**iLive an iLife** · 11-22-2011, 09:15 AM

I've been with Verizon for almost 6 years now (looking to renew the rest of my family plan next month for another 2 years). Overall, their customer service has been stellar. As of late, I've gotten the run around when I've called inquiring about upgrades and activation fees. I'm hoping this was just a fluke since I've had nothing but great service from them since day 1.

**the_stig#WN** · 11-22-2011, 10:25 PM

VZW is the best - better than AT&T - Sprint is too small to compare them to. The service reps on the horn, I have found, are typically better than the in-store reps. Like a prior poster said, YMMV.

**chirmer** · 11-30-2011, 09:08 PM

I've had both good and bad experiences with them... when I got my iPhone they were super nice and helpful, but I had an hour long argument back last year with a rep who REFUSED to accept that Verizon'd ever get the iPhone and laughed when I suggested it... but who's laughing now