Verizon Has the Best Customer Service
haha, wow. i hate CDMA's limitations, but Verizon just called me and said they noticed that I have an extended trial period and that they can exchange my iPhone 4 for a 4S with no additional charge. These guys really are great. i #$%^ you not. I've noticed that their customer service is way more competent than their competitors as well.
- 10-09-2011, 10:14 PM #2
- 10-10-2011, 12:01 PM #3
Great they are fixing you up with the new 4S for no additional charge! I'll have to say that I can't totally agree on the great customer service, at least from my experience. I was with Sprint for 15 yrs and just switched our family of 5 to Verizon on July 1. I've had to deal with customer service 2 times now. They were professional (not rude) and seem to be knowledgeable. But, both times I was given bad information, they agreed it was in their notes, but unfortuately, they could do nothing about it. Let's say I was one unsatified Verizon custormer, as far as billing is concerned. Network and coverage are great though.
- 10-23-2011, 12:30 AM #4
- 10-23-2011, 12:33 AM #5
- 10-23-2011, 12:47 AM #6
As with anything, it's the personal experience that sets the standard for each of us. And remember, YMMV.
- 10-23-2011, 02:48 AM #7
- 10-29-2011, 11:28 PM #8
- 11-17-2011, 07:28 PM #9
Good customer service depends on who answers the phone when I call. I have been with all four major carriers and it is hit or miss with all of them. I used to like Sprint the best because it they couldn't fix the problem, they would just credit my account $50 or more.
- 11-22-2011, 10:15 AM #10
I've been with Verizon for almost 6 years now (looking to renew the rest of my family plan next month for another 2 years). Overall, their customer service has been stellar. As of late, I've gotten the run around when I've called inquiring about upgrades and activation fees. I'm hoping this was just a fluke since I've had nothing but great service from them since day 1.
- 11-22-2011, 11:25 PM #11
VZW is the best - better than AT&T - Sprint is too small to compare them to. The service reps on the horn, I have found, are typically better than the in-store reps. Like a prior poster said, YMMV.
- 11-30-2011, 10:08 PM #12
I've had both good and bad experiences with them... when I got my iPhone they were super nice and helpful, but I had an hour long argument back last year with a rep who REFUSED to accept that Verizon'd ever get the iPhone and laughed when I suggested it... but who's laughing now
- 12-01-2011, 02:02 PM #13