Verizon Has the Best Customer Service

[DannyMichel]

haha, wow. i hate CDMA's limitations, but Verizon just called me and said they noticed that I have an extended trial period and that they can exchange my iPhone 4 for a 4S with no additional charge. These guys really are great. i #$%^ you not. I've noticed that their customer service is way more competent than their competitors as well.

 

[paul-c]

I totally agree with you about the customer service. I don't mind talking to Verizon at all.

 

[tkistre]

Great they are fixing you up with the new 4S for no additional charge! I'll have to say that I can't totally agree on the great customer service, at least from my experience. I was with Sprint for 15 yrs and just switched our family of 5 to Verizon on July 1. I've had to deal with customer service 2 times now. They were professional (not rude) and seem to be knowledgeable. But, both times I was given bad information, they agreed it was in their notes, but unfortuately, they could do nothing about it. Let's say I was one unsatified Verizon custormer, as far as billing is concerned. Network and coverage are great though.

 

[rewNATION]

I just dealt with them last week when I ordered a 4S and it went a lot smoother than I thought it would

 

[Duvi]

All they did really was give you an upgrade. Sprint does the same, but they "buy your phone back".

 

[Fausty82]

haha, wow. i hate CDMA's limitations, but Verizon just called me and said they noticed that I have an extended trial period and that they can exchange my iPhone 4 for a 4S with no additional charge. These guys really are great. i #$%^ you not. I've noticed that their customer service is way more competent than their competitors as well.

Is that because of or in spite of this:

http://forums.tipb.com/verizon-foru...ly-irritating-when-vzw-reps-esp-indirect.html

As with anything, it's the personal experience that sets the standard for each of us. And remember, YMMV.

 

[CG68]

I've been with Vz for the past 9 years and their CS has been very helpful to me. I never have to wait on hold very long and any issues have been quickly rectified.

 

[takeshi]

Verizon Has the Best Customer Service

That's a bold statement with little meaningful support behind it. I mean, I'm a Verizon customer and happy with them but what other carriers have you been with and when were you with them? Be careful making broad, sweeping statements based on a single piece of anecdotal evidence.

 

[dwayne.williams]

Good customer service depends on who answers the phone when I call. I have been with all four major carriers and it is hit or miss with all of them. I used to like Sprint the best because it they couldn't fix the problem, they would just credit my account $50 or more.

 

[iLive an iLife]

I've been with Verizon for almost 6 years now (looking to renew the rest of my family plan next month for another 2 years). Overall, their customer service has been stellar. As of late, I've gotten the run around when I've called inquiring about upgrades and activation fees. I'm hoping this was just a fluke since I've had nothing but great service from them since day 1.

 

[mountainman]

VZW is the best - better than AT&T - Sprint is too small to compare them to. The service reps on the horn, I have found, are typically better than the in-store reps. Like a prior poster said, YMMV.

 

[anon4705295]

I've had both good and bad experiences with them... when I got my iPhone they were super nice and helpful, but I had an hour long argument back last year with a rep who REFUSED to accept that Verizon'd ever get the iPhone and laughed when I suggested it... but who's laughing now

 

[Hot94Z28]

I had T-mobile and compared to them it has been a lot better.


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