It's been a pain
-The credit check rejected my address so I had to use my parents, who live on the other side of the country.
-Thinking it would be simple to change the address and phone number, I proceeded to attempt to change it
AT&T store 1- Pay $15 to do it in store or do it for free over the phone, that didn't make sense so I went to...
AT&T store 2- Pay $13 either way, at which point it would be best to call...
Customer Care- Pay $35, at which I told them that their credit check caused all of this and had the fee waived. But since it was a "relocation", they had to shut down the current account and open a new account.
-First bill came on the old account and I couldn't access it online, so I call customer care to pay it. They couldn't find the old account for 30min. One person told me I was getting billed 2x- once for each account, another person said I signed up with a pay-as-you-go account... on a 3GS! Finally, the third person said I could pay it off and shut down the old account. She told me I was being 2x billed for the same billing period on the old and new account and said I would be credited for the 2x bill
-First bill came for the new account, with no evidence of the credit on the monthly bill- called AT&T and they sorted things out for me.
It's frustrating to have to keep on calling to fix their mistake with their credit check. They're slow but are helpful. I just have to keep an eye on the old account...
So I don't know- My first bill was $118, I have another one at $35, but this is spread out over 2 accounts and in between billing cycles, it's a mess.