1. sjf707's Avatar
    I lost all my pics because iTunes said backup was corrupt or not compatible with iPhone. Any ideas?
    03-09-2017 10:33 PM
  2. mark-d's Avatar
    That sucks! And often there is no way to know the backup has failed until you try and restore it!

    As far as I know your photos sadly are lost unless you have iCloud Photo Library on in which case your photos are safe there.

    If you've got the older photo stream on then your last 30 days photos will be available to download but anything older than that will be lost.

    Not great news I'm afraid
    Just_Me_D and jmr1015 like this.
    03-10-2017 01:26 AM
  3. Tartarus's Avatar
    Please make sure your iPhone runs on the same or higher iOS version as the backup was made of.
    Higher iOS versions can't be restored to devices with lower iOS versions.

    If this was not the case, I hope your issue gets solved otherwise.
    03-10-2017 06:26 AM
  4. sjf707's Avatar
    Thanks for replies. iTunes was 12.5. iOS for all phones 10.2.1. No cloud Pics gone. Lesson learned. Cloud backup added
    Just_Me_D likes this.
    03-11-2017 03:21 AM
  5. HelloWheeler's Avatar
    Thanks for replies. iTunes was 12.5. iOS for all phones 10.2.1. No cloud Pics gone. Lesson learned. Cloud backup added
    Did you try any third party tools for fixing the backup or looking for photos in the broken backup?
    03-11-2017 09:51 AM
  6. cuttheredwire's Avatar
    You can backup your backups, by the way. You should make one before and after each update at least.

    How to move your iPhone or iPad backups to an external hard drive | iMore
    03-11-2017 11:45 AM
  7. sjf707's Avatar
    I'm trying Decipher fix tool. But currently it's not taking the encrypted password. I have messages out to them and iTunes.
    03-11-2017 07:55 PM
  8. Rene Ritchie's Avatar
    Ugh! I'm so sorry. This is terrible!

    Yes, please turn on iCloud backup or use Dropbox or Google Photo or some form of offsite backup. Even with a successful iTunes backup, you're only one fire/flood/theft away from losing local copies anyway.

    There might be data recovery services you can try, though they could be expensive. If you ever mailed/messaged photos, those could be in your sent folders or the people you sent them to could have copies.

    Also, if you backed up the computer with iTunes, there could be an older backup of your iPhone for you to try.
    03-16-2017 08:28 AM
  9. HelloWheeler's Avatar
    I assume that your Mac has the backup password stored, since you were able to get as far as the corrupt message. If you open the Keychain Access app on your Mac, select Passwords, and search for iPhone that may help.
    03-16-2017 03:22 PM
  10. sjf707's Avatar
    Windows PC. No key chain
    03-17-2017 02:14 AM
  11. HelloWheeler's Avatar
    Did iTunes prompt you for the password for the backup before it told you it was corrupt?
    03-20-2017 10:50 AM
  12. Sophos's Avatar
    This is probably going to get me laughed at but here goes:

    I've had iTunes twice now tell me it couldn't restore an iPhone due to a corrupt backup or not compatible iPhone. Both times I was able to get it to work by restarting the iPhone and iTunes. Hope you get your sorted out. Cheers.
    03-20-2017 11:50 AM

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