1. mamoomamoo's Avatar
    I just got a second hand iphone 6s (from a trusted retailer) and for some reason all apps work apart from all communication apps (whatsapp, telegram, skype). they just crash before i can open them, I have rebooted, restarted and reinstalled apps and ios several times, still no luck...
    04-23-2017 12:04 AM
  2. Rob Phillips's Avatar
    Welcome to iMore! When you're reinstalling iOS are you doing it using recovery mode and iTunes or are you simply erasing all content and settings? Also, are you restoring from a backup or setting it up as a new device?

    I recommend using recovery mode and connecting to iTunes. This will wipe your iPhone completely and then reinstall iOS. Once that process is complete set your iPhone up as a new device rather than restoring from a backup. This will give you a clean slate from a software standpoint. Install your communication apps one at a time and test before tinkering with any settings on your device.

    http://www.imore.com/how-to-iphone-ipad-recovery-mode

    If you're still having issues at that point then it's very likely a hardware issue.
    04-23-2017 06:10 AM

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