1. iMore Question's Avatar
    i opened my iphone 7 plus and i went to the whatpp app and its got stuck, so i close it to the lock, and now only i can see its the wallpaper of main screen and nothing else,bur the buttoms are working and i can hear that i get Messages, and siri appears jusr for a second. i cant turn of my iphone.
    03-12-2017 03:45 AM
  2. firedept10's Avatar
    Welcome to iMore!

    My suggestion would be to do a hard reset. Hold the power and volume down button together until you see the  logo. Then release the buttons and wait for it to finish. Hopefully this will solve the problem for you.If it doesn't solve the problem I would then suggest making a Genius appointment to have it looked at. Thanks!
    03-12-2017 05:14 AM
  3. Ledsteplin's Avatar
    If the hard reset doesn't work, try Reset All Settings.
    Reset All Settings
    Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
    03-12-2017 06:27 AM

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