1. iMore Question's Avatar
    can apple unlock it
    02-27-2017 12:53 PM
  2. kch50428's Avatar
    Apple can't, but the previous owner can... https://support.apple.com/en-us/HT201351
    02-27-2017 01:00 PM
  3. Lee_Bo's Avatar
    The problem is your friend didn't log out of all Apple services on the device before resetting the device. I've bought a couple used Apple devices over the past year and I always tell the seller the deal is off if the device boots up and asks for previous owners info.
    Annie_i6s likes this.
    02-27-2017 02:48 PM
  4. bamf-hacker's Avatar
    Best way yo make sure your device is useable is to have the previous owner wipe the device in front of you. When you go to wipe it, if activation lock is enabled (find your iPhone) then they will need to deactivate it before they can wipe it.
    Lee_Bo, Annie_i6s, trw1602 and 1 others like this.
    02-27-2017 02:58 PM
  5. gordonbrowntech's Avatar
    Meet the owner again to make things right
    03-04-2017 02:30 PM

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