1. iMore Question's Avatar
    the phone will not shut off.
    02-14-2017 07:09 PM
  2. Rob Phillips's Avatar
    Welcome to iMore! I'm not sure what star you're referring to but you should be able to perform a hard reset to solve your problem. Reset your device by holding the power button and home button down (or volume down button on iPhone 7/7+) simultaneously until you see the Apple boot logo.
    02-14-2017 07:17 PM

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