1. iMore Question's Avatar
    its lighting up when calls arrives but sometimes i do here the ring but the screen dose not lighting is it a complaint?
    01-11-2017 01:32 AM
  2. dpscott's Avatar
    Hi, please take a moment to join the forum so you can answer any questions.

    So you receive a call and the phone plays a ringtone and vibrates but the screen doesn't light up?

    First thing I'd do is a restore
    01-11-2017 02:12 AM
  3. NAVEEN1994's Avatar
    I did a tottal reset 2 times but the problem is there again
    01-11-2017 05:09 AM
  4. dpscott's Avatar
    Hi. Welcome to the forums and sorry for the delay in getting back to you!

    If the screen is still failing to light up even after a full restore and setting the device up as new then you should contact Apple.

    Whilst I personally believe this is a software issue that should be fixed during a restore/set up as new it could be hardware which they will look into for you.
    01-17-2017 04:59 PM

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