1. iMore Question's Avatar
    My son couldn't remember his passcode and phone locked on connect to itunes. I have opened his itunes but it only shows his ipad. When I click on the phone and do what apple say it just states to make sure latest version of itunes is installed (It is!) and try again. I have tried both mine and my wifes itunes accounts just in case but same message comes up! Anyone one any idea.....
    01-07-2017 10:12 AM
  2. SwitchBeach's Avatar
    Did you follow ALL these steps? Make sure the device is in Recovery Mode.

    https://support.apple.com/en-us/HT204306
    01-07-2017 11:21 AM

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