re:
You are posting using our anonymous Ask A Question system, so I'm not sure if you are referring to your iMore account and the shop iMore store, or not? Anyways IF you mean our store I suggest you contact the Store team by phone....
Contact Us - iMore Store
One of the Customer care specialists will help you sort it out!
IF you mean the Apple store they can be reach here....
Help - Apple (phone number listed at the very bottom of page)