1. iMore Question's Avatar
    havent got the original details
    12-25-2016 07:51 AM
  2. Just_Me_D's Avatar
    If she doesn't know her details (I assume that to mean she doesn't know her iCloud username and passcode) then she will not be able to set up the account on the new device. Period. Having said that, she can try using Apple retrieval tool via the following link.

    https://iforgot.apple.com/password/verify/appleid
    12-25-2016 08:07 AM

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