1. iMore Question's Avatar
    as silly as this sounds, siri voice control took over my phone, and i couldn't press anything as it locked my phone up. , tried recovering my data from it but the screen is cracked and the phone is bent. is the data on it gone forever? the phone read as "8000" when i plugged it in. what is the problem?
    11-30-2016 12:01 AM
  2. darius_robin's Avatar
    Was the screen cracked out of the box, if yes then there is a warranty. Take it to an apple store or where u brought it from.
    11-30-2016 05:41 AM
  3. wkelly24's Avatar
    Hi,

    The question of is the data gone depends on what data you're referencing. Did you have iCloud backup set on the phone and are you signed into iCloud so your contacts, notes, calendar, etc are synced? Do you have Photo's backing up to the cloud as well?

    Also, when did the 8000 error code start? What caused the screen to crack and were you having problems prior to the screen cracking?

    If the phone was working for a while before the problems started, hopefully it was setup to backup to your computer or to iCloud. If yes, then most of your data is there.

    Good luck with the recovery, but the best advice I would give is to take it to an Apple store and see how they can help.
    11-30-2016 06:05 AM

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