1. iMore Question's Avatar
    I can not get the screen to go to numbers to tap in my id to open i phone
    11-22-2016 03:11 PM
  2. G.4's Avatar
    Try rebooting your phone first by simply turning it off and then back on. If that doesn't fix it, a hard reset could help. To do that, hold down the power button and the home button simultaneously until you see the Apple logo on a black screen. Then allow it to restart on its own. If that still doesn't work, you may need to restore your phone via iTunes. To do so, Google how to restore via iTunes and you will find some very clear instructions for how to do it. If in the end even THAT doesn't work, then you should take the phone to the Genius Bar at the Apple Store. Hope this helps!
    11-22-2016 04:28 PM
  3. G.4's Avatar
    Oh also, if you are using an iPhone 7 or 7 Plus, to do the hard reset you need to hold down the power button and the volume down button at the same time. Good luck!
    11-22-2016 04:29 PM

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