iTunes Prompting With Incorret Email

[anon(5140585)]

I just purchased an iPhone 7 and during setup it prompted me with my wife's @live email address for the iTunes Store even though I signed into the phone with my @me account. Her @live is NOT a secondary or rescue email on my account. Her @live account has NO TIES to my Apple ID whatsoever. About a year ago we had family sharing setup where I initiated and invited her. Family Sharing has been disabled for 7 months. Any thoughts on why it would display her email for the iTunes Store?

Also, when I go into settings for the iTunes Store, my @me address is listed there.

 

[pkcable]

My guess would be that you have an app, song or video purchased via her account in your library, and when your new phone was syncing it requested her account to validate the purchase. It's a legacy from when you WERE family sharing. At least that is my guess.

 

[anon(5140585)]

You are correct. I just got off the phone with Apple Support and they said the same thing. Now I need to find out what item it's looking for because we really didn't purchase much. Thanks!

 

[pkcable]

You are correct. I just got off the phone with Apple Support and they said the same thing. Now I need to find out what item it's looking for because we really didn't purchase much. Thanks!

It really shouldn't hurt things to just input her password and let the app, song or video sync, unless there is an issue with getting her password. You guys still together right? Worst-case, just hand her the phone, let her punch in her password, and then be done with it.

 

[Tartarus]

Or, delete the app and download it under your own credentials in the AppStore

 

[anon(5140585)]

Or, delete the app and download it under your own credentials in the AppStore

Is there an easy way to find out which item it is?

 

[Tartarus]

Not afterwards. In the prompt asking for the password it tells you which app it is for.

 

[MoboPlay]

Is there an easy way to find out which item it is?

Compare the Purchased list under your account with the content on your phone. I think it might be counted as an easy way.