1. iMore Question's Avatar
    I was on snapchat, and then all of a sudden my screen started to crash. All these colors appeared and slowly faded away my screen, then my screen went completely black. Now, it won't turn at all. I've tried holding my power button and home button with the volume button, all that it does is make it vibrate once. So I'm not sure what the problem is because it does vibrate once but nothing else happens. I've tried plugging it into iTunes to reset but when I tried that it keeps saying that I need to say yes on my iPhone, but of course I can't do that because my phone is completely black.
    11-14-2016 08:46 PM
  2. Just_Me_D's Avatar
    Make a Genius Bar appointment with the nearest Apple Store to have them diagnose and fix the problem for you. Thanks.
  3. Just_Me_D's Avatar
    Make a Genius Bar appointment with the nearest Apple Store to have them diagnose and fix the problem for you. Thanks.
    11-14-2016 08:51 PM
  4. pkcable's Avatar
    Apple support page.....

    https://support.apple.com/iphone/repair/screen-damage
    11-14-2016 09:25 PM

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