1. iMore Question's Avatar
    I am locked out of my iphone 5 after downloading update, no rescue email address and forgotten security answers, i need my contacts and these are not stored, can anyone help?
    11-06-2016 01:11 AM
  2. DLieSaS's Avatar
    Same thing happened a few years ago to my father – just call Apple Support, they'll help you authenticate yourself.
    11-06-2016 01:05 AM
  3. Rob Phillips's Avatar
    Welcome to iMore! You can try contacting Apple Support. Just as the previous response stated, they may be able to help you. We had the exact same issue with my mother-in-law's iPad a few years ago and they were able to get us back in. That being said, Apple has exponentially increased its focus on security since then. There are certainly no guarantees they'll be able to help. It's worth a shot nonetheless.
    Just_Me_D and DLieSaS like this.
    11-06-2016 05:30 AM

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