1. lecrae's Avatar
    I'm not sure if I need a new battery or just to reset my phone but it's been randomly shutting down when it hits between 20% and 10% Anyone else have this problem??
    10-28-2016 12:58 PM
  2. Just_Me_D's Avatar
    Try "resetting all settings" first and then see how things go. If they improve, great, if not, try restoring the device and setting it up as new. If things continue tone the same, make a Genius Bar appointment with the nearest Apple Store to have them diagnose and fix the problem for you.
    10-28-2016 01:07 PM
  3. teamseabass's Avatar
    I've had the same issue. When my iphone 6 dips below 20% the percent charge left drops randomly without regard to usage, and occasionally turns off. Will try Just_Me_D's suggestion later tonight.
    Just_Me_D likes this.
    10-28-2016 01:15 PM
  4. lecrae's Avatar
    Let me know if it helps, I'll be trying Just_Me_D's suggestion as well! Hopefully it'll help us out and fix the issue.
    10-28-2016 01:19 PM

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