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    Default why is Itunes not recognizing my Apple ID?

    My wife is trying to access her Itunes account on a new computer. The account ID and password were not accepted. She changed the password as instructed, but now there's a message that the ID which is her email address is not available. What is the problem?
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    Default Re: why is Itunes not recognizing my Apple ID?

    Welcome to iMore! Have you tried adding her new computer to her account support profile?
    https://idmsa.apple.com/IDMSWebAuth/...language=US-EN

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