1. iMore Question's Avatar
    My wife is trying to access her Itunes account on a new computer. The account ID and password were not accepted. She changed the password as instructed, but now there's a message that the ID which is her email address is not available. What is the problem?
    10-13-2016 05:00 PM
  2. Ledsteplin's Avatar
    Welcome to iMore! Have you tried adding her new computer to her account support profile?
    https://idmsa.apple.com/IDMSWebAuth/...language=US-EN
    10-13-2016 05:31 PM

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