PC doesn't recognize photos from iphone

[iMore Question]

I followed all directions on how to download photos from my iphone 6s to Windows 10. When I selected the iphone and clicked on it, I received a message that the computer didn't recognize any photos or videos from my phone. Please assist.

 

[Just_Me_D]

Please follow the official directions found via the following link. Thanks.

https://support.apple.com/en-us/HT201302