1. iMore Question's Avatar
    My mother went with a new service provider. Now she can't startup/backup her iPad on her laptop using iTunes (because of an issue with loading iTunes onto her laptop) after swapping out it's SIM card. Can I hook it up to my laptop to do so? And if so how? I already tried and her password (after signing out of my account) just keeps bouncing back to the log-in.
    10-05-2016 03:27 AM
  2. Rob Phillips's Avatar
    Welcome to iMore! You shouldn't have an issue connecting your mother's iPad to your laptop but you'll likely need her password. If you've forgotten it go to http://iforgot.apple.com and reset it.
    10-05-2016 05:38 AM

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