1. mark993's Avatar
    i broke my iphone touchscreen and now i can't unlock to in order to backup data
    touchscreen is unresponsive while the home on/off and home button still work
    what can i do? i can't access to siri since before dropping cellular data and wifi were turned off :/
    09-24-2016 12:56 PM
  2. Just_Me_D's Avatar
    Make a Genius Bar appointment with the nearest Apple Store to get your device fixed. After it gets fixed, you'll be able to use the touchscreen and create a backup.
    09-24-2016 01:48 PM
  3. mark993's Avatar
    probably i will buy a new one. can i backup the data without repairing the old one?
    09-25-2016 03:59 PM
  4. Just_Me_D's Avatar
    probably i will buy a new one. can i backup the data without repairing the old one?
    If the old one powers on and you can unlock the screen then yes, you should be able to make an iTunes or an iCloud backup.
    09-25-2016 04:07 PM
  5. Ledsteplin's Avatar
    probably i will buy a new one. can i backup the data without repairing the old one?
    When was your last back up? Did you gave it set on auto back up with iCloud?
    09-25-2016 06:59 PM

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