1. iMore Question's Avatar
    Hi. I work as a mover and this lady just gave away her iPad because the charger was not working, but if turns out that everything is working perfectly fine! Now I need to factory reset the device, but it tells me to give the apple id and psw, but it wasnt my device in the first place, I dont have the details. So what should I do in this situation?
    09-20-2016 01:31 PM
  2. Elwaleed Mahmoud's Avatar
    Need to contact that lady , because the device is locked to her account.
    09-20-2016 02:24 PM
  3. firedept10's Avatar
    Welcome to iMore!

    Nothing you can do. Unless you have  ID and password there is nothing you can do. Can you possibly get in contact with the original owner, as that is going to be only way, is if you can get it from them. Sorry.
    09-20-2016 02:50 PM
  4. Tadas123's Avatar
    What about JailBreak? Could it help in any case?
    09-20-2016 04:15 PM
  5. kch50428's Avatar
    What about JailBreak? Could it help in any case?
    No
    09-20-2016 04:18 PM

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