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    Default iOS 10 - body of emails not consistently displaying

    Since the update, my work Outlook emails that sync are still coming in but I am no longer able to see any HTML and some messages that are only text. I have looked through all my settings and can't figure out how to change this. It's my work phone and my lifeline when I am on the road so I have to be able to see the full body of an email. Thanks SO much for your help!
    mharris1971 likes this.
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    Seems to be a problem with exchange addresses containing an apostrophe so probably needs a fix from Apple.

    Techradar: "Emails don't appear in iOS 10 Mail app

    If you're using iOS 10 and you open up the Mail app, you may be greeted with a blank screen. A number of iOS 10 users are reporting this problem, and they all seem to have one thing in common: having an apostrophe in their email address.

    It appears that a bug in iOS 10 is preventing the Mail app from showing these addresses. So, if you do have an email address with an apostrophe in it, you'll have to wait for a fix from Apple. In the meantime, if you have other email accounts you can make emails to those addresses appear by removing the mail account with the apostrophe from the Mail app. The other email addresses will now appear.

    Many email accounts let you forward mail to another email address, so until a fix is released you could set emails that go to your email address with an apostrophe to be forwarded to another address. The process for this varies depending on the email provider, so visit the website of the company that supplies your email address for more information."

  3. #2  

    Default Re: iOS 10 - body of emails not consistently displaying

    What email does it effect?

    Exchange? Gmail, etc?
  4. #3  
    pkcable's Avatar
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    Default Re: iOS 10 - body of emails not consistently displaying

    Have you tried deleting the email and then adding it again?
  5. #4  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Thanks so much. My work email is through Exchange and is synced up to my iPhone. The messages will show on the 3 line previews but when I click on the email itself to read the entire message (or thread), the screen remains blank.
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    Default Re: iOS 10 - body of emails not consistently displaying

    And I should mention that it's inconsistent. Some messages display while others don't. I thought it was an HTML issue but it's both text and HTML that won't pull up the whole message and some of them are pulling up. I can't see the rhyme or reason
  7. #6  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Could be connectivity issues? Are you in a strong cellular area, or in a WiFi area, is the WiFi good? If you have a weak cell or WiFi signal THAT could be preventing the email from coming in at times, try opening the same emails at different times when you KNOW you have a good signal. OR if the WiFi you are using is "suspect" turn off WiFi and use cellular and see if THAT lets the email download.
  8. #7  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Thank you so much. I hope it's something like that. I do have a pretty strong connection right now though on wifi (although not on cellular). I have 4 bars on wifi. Sigh.
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    Default Re: iOS 10 - body of emails not consistently displaying

    Okay, I just tried that on a full wifi signal and a 4 bar cell signal. Neither is working. Perhaps I should try to go back to ios9 until this bug gets worked out. It's work-critical that I be able to see and access all emails on my phone.
  10. #9  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Quote Originally Posted by stephens3181 View Post
    Thank you so much. I hope it's something like that. I do have a pretty strong connection right now though on wifi (although not on cellular). I have 4 bars on wifi. Sigh.
    Did you try my first suggestion, deleting the email account from settings and then adding it again? This will cause it to refresh all its settings. It will have to probably download a bunch of mail and bog down your device for a few minutes, BUT it's worth a try, when you don't have important calls.
  11. #10  

    Default Re: iOS 10 - body of emails not consistently displaying

    i have had previous issues where the text shows up very small and only going across "landscape" almost like there is no word wrap......

    But always fixes itself by closing out email message and reopening.
  12. #11  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Oh I misunderstood your suggestion. Thank you! I will try that. ***** question - where do I go to delete the account? I can't seem to find that option in the email settings. I'm a mess.
  13. #12  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Quote Originally Posted by stephens3181 View Post
    Oh I misunderstood your suggestion. Thank you! I will try that. ***** question - where do I go to delete the account? I can't seem to find that option in the email settings. I'm a mess.
    Go to Settings, Mail, Accounts, then click on the account in question, and select delete account. THEN go back one level and select Add Account, go through the process of adding your account back.
  14. #13  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Hi,

    I have the same issue since I upgraded to IOS10 today. It is the same for all my email accounts, gmail, Yahoo and exchange. I tried to remove and add back the accounts but still can't see the email body contents, only the preview.

    I'm on an iPhone 5SE so surprised that others haven't seen this.
  15. #14  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Must be an intermittent issue effecting only certain users. I just upgraded also and I am fine. I have checked Yahoo, AOL, Gmail and Live mail, and all are fine.
  16. #15  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Just an update on this. I saw another thread discussing this on the apple site - https://discussions.apple.com/thread...art=0&tstart=0 so I deleted all 3 accounts and readded them one by one and it now works. However, when I added my exchange account it seems to break again. At least I have 2 accounts working again and I can try to understand why my work exchange account is causing display issues.
  17. #16  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Quote Originally Posted by cocong View Post
    Just an update on this. I saw another thread discussing this on the apple site - https://discussions.apple.com/thread...art=0&tstart=0 so I deleted all 3 accounts and readded them one by one and it now works. However, when I added my exchange account it seems to break again. At least I have 2 accounts working again and I can try to understand why my work exchange account is causing display issues.
    FTR, I do NOT have a work exchange account (we moved to a web based client, crazy right??? lol), so I don't have one to add. Perhaps this IS where the problem lies with exchange accounts. Thanks for the headsup! Hopefully Apple can solve this with . point update.
  18. #17  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Seems to be a problem with exchange addresses containing an apostrophe so probably needs a fix from Apple.

    Techradar: "Emails don't appear in iOS 10 Mail app

    If you're using iOS 10 and you open up the Mail app, you may be greeted with a blank screen. A number of iOS 10 users are reporting this problem, and they all seem to have one thing in common: having an apostrophe in their email address.

    It appears that a bug in iOS 10 is preventing the Mail app from showing these addresses. So, if you do have an email address with an apostrophe in it, you'll have to wait for a fix from Apple. In the meantime, if you have other email accounts you can make emails to those addresses appear by removing the mail account with the apostrophe from the Mail app. The other email addresses will now appear.

    Many email accounts let you forward mail to another email address, so until a fix is released you could set emails that go to your email address with an apostrophe to be forwarded to another address. The process for this varies depending on the email provider, so visit the website of the company that supplies your email address for more information."
    pkcable likes this.
  19. #18  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Quote Originally Posted by cocong View Post
    Seems to be a problem with exchange addresses containing an apostrophe so probably needs a fix from Apple.

    Techradar: "Emails don't appear in iOS 10 Mail app

    If you're using iOS 10 and you open up the Mail app, you may be greeted with a blank screen. A number of iOS 10 users are reporting this problem, and they all seem to have one thing in common: having an apostrophe in their email address.

    It appears that a bug in iOS 10 is preventing the Mail app from showing these addresses. So, if you do have an email address with an apostrophe in it, you'll have to wait for a fix from Apple. In the meantime, if you have other email accounts you can make emails to those addresses appear by removing the mail account with the apostrophe from the Mail app. The other email addresses will now appear.

    Many email accounts let you forward mail to another email address, so until a fix is released you could set emails that go to your email address with an apostrophe to be forwarded to another address. The process for this varies depending on the email provider, so visit the website of the company that supplies your email address for more information."
    Thanks bro! I've marked you as "best answer" Hopefully Apple will quickly have a fix for us. Please let us know if when you get any additional info. Thanks for the work-around!
    mharris1971 likes this.
  20. #19  
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    Default Re: iOS 10 - body of emails not consistently displaying

    I am having this issue and I do not have an apostrophe in my email address. I've tried everything and all the suggestions on here and don't know what to do at this point other than forward emails and reply later on my computer (need the email address to reply to listservs so I can't reply from a forwarded email address.)

    This is so frustrating. Any other suggestions would be welcome
  21. #20  
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    Default Re: iOS 10 - body of emails not consistently displaying

    i had this happen to a user at work (does have an apostrophe in their last name). however, i only noticed this issue happening in email threads/chains. this happened in the Native iOS Mail App (setup as Exchange). i went to set them up in the Outlook App (setup as Exchange) and noticed it was doing the same thing...not loading/blank for emails that were in a thread/chain. single emails were fine. i went and turned off "Organize by Thread" (under Mail Settings) and was able to view emails fine in both native iOS Mail App and i changed the setting within the Outlook App. This is only a workaround and they would still have to search for the older emails in that thread/chain.
  22. #21  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Yes, irritating. I have the same problem only after IOS 10 and 10.2 . I get the first few lines of my email from exchange but then click on it to open it and read the message but there to no text- only a blank screen.
  23. #22  
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    Default Re: iOS 10 - body of emails not consistently displaying

    I just joined the community to say that if you add another SMTP address on the Exchange server for that user without the apostrophe and set it as the default reply to address the mail app will work as it used to be.
  24. #23  
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    Default Re: iOS 10 - body of emails not consistently displaying

    I was having a similar issue and through some searching on the web i came across something that said that any emails with an apostrophe weren't working. I had two emails on my phone one with an apostrophe and one without. (Exchange and gmail respectively) once i deleted the email with the apostrophe my gmail started working properly again. Hopefully this helps someone.
  25. #24  
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    Default Re: iOS 10 - body of emails not consistently displaying

    Hi I work at an IT help desk and came across this same problem for a client and looked to this thread for potential answers or clues for resolving this issue. I'm not totally sure that this will fix the issue you are having but it's worth a shot. In the Settings menu under the Mail try turning off "Organize by Thread" for some reason this fixed the issue our client was having and I thought I would share it for others who may have the same problem. Hope this helps!
  26. #25  
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    Default Re: iOS 10 - body of emails not consistently displaying

    I have the same problem and I did everything including restore. I have three accounts and none would work. One account does have an apostrophe. A suggestion was given to turn off thread and that worked. This is something that Apple needs to fix there is no excuse to have a basic program fail that had been working just fine with earlier versions.
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