1. iMore Question's Avatar
    Bacially my ipad got disabled and i had to connect to itunes. I dont everything i had to do on itunes and factory reset it. But when i try and set my ipad up i have an email i have to login but i have forgotten it so i cant get on my ipad!! Can anyone help me i really need my ipad to be working asap
    08-28-2016 10:53 AM
  2. Just_Me_D's Avatar
    The email you're referencing is the iCloud credentials and you're being prompted to enter it because the device is protected with the iCloud Activation Lock. Your iCloud Apple ID and passcode is required in order to use the device. If you do not know it and/or can't recall it, you will be unable to use it.
    08-28-2016 11:31 AM
  3. Jackson1442's Avatar
    I'd recommend going to iforgot.apple.com to reset your Apple ID password. If that doesn't work, I'd call Apple support to reset your security questions - I had to do that and as long as you can guess the answer to one of them and prove some other way that you're you, then they should let you into your account. This is an anti-theft feature that can only be disabled by turning off Find My iPhone or using sketchy software.
    08-28-2016 01:06 PM

Similar Threads

  1. Ipad2 is disabled.
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 08-28-2016, 12:33 PM
  2. Can an iPad Mini 1 work correctly with iOS 9 without slowing
    By colboz in forum Original iPad mini
    Replies: 2
    Last Post: 08-28-2016, 08:11 AM
  3. iPad Pro and accessories AMA!!
    By jcstek in forum iPad Pro (9.7-inch)
    Replies: 1
    Last Post: 08-28-2016, 07:12 AM
  4. How do I reboot my Game Center on my iPad?
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 08-28-2016, 04:04 AM
  5. how do I activate facetime on my ipad?
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 08-27-2016, 05:08 PM
LINK TO POST COPIED TO CLIPBOARD