1. iMore Question's Avatar
    I want to transport the photos on my IPhone 5s to my Sony Vaio Laptop, but it doesn't work. When I connect my IPhone 5s with a USB-cable to my laptop, I hear the connecting sound, but when I open the Apple-directory or file (don't know the exact name), I get the error notification: "The device doesn't answer anymore or the connection with the device is interrupted"?
    The connection with I Tunes is still okay: it still synchs.

    Can anybody help me?
    08-21-2016 09:13 AM
  2. DarlaMack's Avatar
    I want to transport the photos on my IPhone 5s to my Sony Vaio Laptop, but it doesn't work. When I connect my IPhone 5s with a USB-cable to my laptop, I hear the connecting sound, but when I open the Apple-directory or file (don't know the exact name), I get the error notification: "The device doesn't answer anymore or the connection with the device is interrupted"?
    The connection with I Tunes is still okay: it still synchs.

    Can anybody help me?
    Welcome to iMore!!

    Are you running Windows 10 on your Sony Vaio? I'm not too familiar with Windows (anymore :P) but here are a few articles that might help.

    How to transfer your iPhone and iPad photos to Windows 10 | iMore
    How to transfer photos from your Mac or PC to your iPhone and iPad | iMore

    You can also try this Apple Support Article : https://support.apple.com/en-us/HT201302

    I hope this helps and good luck!
    08-21-2016 09:40 AM

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